Error: "Username format should be [user@name]"
This error is caused when you attempt to enter a badly formatted username. All usernames for login use the format of ‘user@name.’ This error usually happens if: You attempt to login without having the @name portion of the username present You are ...
I receive a square loading animation, or a blank white page while in a tutorial (iPad version)
When attempting to access a tutorial on the iPad, you may encounter a loading screen that appears like the image below. When this happens, it means the page is being loaded as it would on a computer. The desktop version of the tutorials will not load ...
The following is a list of system requirements in order to access and utilize the online training system: Windows System Requirements Mac System Requirements iPAD Operating System Windows 8.1, and Windows 10 Mac OSX 10.11.x and higher IOS 9 and ...
How to disable Pop-up Blockers
All modern browsers have a pop-up blocker feature, and that feature is by default enabled. Please be sure to disable or enter exceptions (where applicable) into the browser based pop-up blocker you have prior to accessing the training site. Below you ...
How to clear browser Cache, Cookies and History
The following steps will outline how to clear your browsers cache, cookies, and history. This will cover our supported browsers only. Other browsers are not officially supported, therefor we do not have specific information to assist with them. ...