Error: "Username format should be [user@name]"
This error is caused when you attempt to enter a badly formatted username. All usernames for login use the format of ‘user@name.’ This error usually happens if:
- You attempt to login without having the @name portion of the username present
- You are attempting to include .com/.net or something similar at the end, we only use ‘user@name’
- You are copying your username and there is a space either in front of or after the username
In order to resolve this error, please double-check your username. Make sure there are no spaces present anywhere in the username field. You may need to contact your training administrator to verify your exact username or reset your password if the system still gives you issues logging in. If you have issues that you cannot resolve after contacting your training administrator, please contact support.
Error: "Username and Password do not match"
This error is generated when either the username or the password is formatted correctly but does not match what is stored in the system. This generally is caused by: Username is wrong, but formatted correctly (user@name format; no '.com' at the end) ...
Receiving an error that all available seats for one or more subjects have been utilized
It is possible that when attempting to assign subjects to users, the administrator may receive an error stating: "All of the available seats for (Subject Name) have been utilized. For additional training seats, contact CTS at 316-265-1585." This ...
How to reset your password, or use the Forgot Password link
In the event that you do not remember your password, you can use the Forgot Password option to email your password. You will need to know your current username and the email address your administrator used when creating your user. If you do not have ...
How do I proceed with training?
This article is intended for users who have already been set up and configured for training within the CTS site. This article assumes you already have a current and valid login to the online training system. If you are a first time user of the ...
Tutorial is not showing as completed
There are times that after viewing a tutorial, the tutorial may not show complete. This is usually caused by an error during the tutorial viewing process. See the following tips to ensure that the proper steps are being taken during tutorials to ...