I receive a square loading animation, or a blank white page while in a tutorial (iPad version)

I receive a square loading animation, or a blank white page while in a tutorial (iPad version)

When attempting to access a tutorial on the iPad, you may encounter a loading screen that appears like the image below. When this happens, it means the page is being loaded as it would on a computer. The desktop version of the tutorials will not load on the iPad.
Tutorial Loading Animation
Due to the recent changes in iOS 13 for iPad, Safari by default loads the desktop version of the training page. There are a couple of options to enable the mobile version of the page that will allow the tutorials to load. Please follow the steps below to load the mobile version of the page.

Option one:

This will need to be run anytime the website is opened after having been closed
  1. While on the training page for CTS, tap on the "AA" icon in the left-most portion of the address bar
  2. A context menu will appear and show several options
  3. Tap on the "Request Mobile Website" option
  4. The page will now reload, showing the mobile version; you will need to re-open the subject and tutorial to view and complete the material

Option Two:

 This option will be a persistent option and should only need to be enabled once, or until the browser options are reset
  1. While on the training page for CTS, tap on the "AA" icon in the left-most portion of the address bar
  2. A context menu will appear and show several options
  3. Tap on the option for Website Settings
  4. On the new context menu that appears, tap the "Request Desktop Website" toggle if it is enabled (as shown below) to disable it
  5. The page will refresh in the background, tap on Done to close the context menu
  6. Now the subject and tutorial can be re-accessed and the content will prompt to play as expected
If the issue persists further please contact support for assistance.
    • Related Articles

    • I receive a square loading animation, or a blank white page while in a tutorial (Non-iPad version)

      When attempting to access a tutorial, or navigate through a tutorial, you may encounter a loading screen (or a blank white screen) that appears like the image below. When this happens, it means the page is attempting to load the video for the ...
    • Grayed out screen or blank box opening a Tutorial

      This Article pertains to older Flash based tutorials. Most of our content has been updated and loading errors in newer tutorials are different. If you find this article does not apply to what you are seeing, the new tutorial article can be found ...
    • Tutorial is not showing as completed

      There are times that after viewing a tutorial, the tutorial may not show complete. This is usually caused by an error during the tutorial viewing process. See the following tips to ensure that the proper steps are being taken during tutorials to ...
    • System Requirements

      The following is a list of system requirements in order to access and utilize the online training system: Windows System Requirements Mac System Requirements iPAD Operating System Windows 8.1, and Windows 10 Mac OSX 10.11.x and higher IOS 9 and ...
    • How do I proceed with training?

      This article is intended for users who have already been set up and configured for training within the CTS site. This article assumes you already have a current and valid login to the online training system. If you are a first time user of the ...