Knowledge Base
CTS Support Articles
Knowledge base articles pertaining to the usage of the CTS Training Site
Recent Articles
I receive a square loading animation, or a blank white page while in a tutorial (iPad version)
When attempting to access a tutorial on the iPad, you may encounter a loading screen that appears like the image below. When this happens, it means the page is being loaded as it would on a computer. The desktop version of the tutorials will not load ...How to Execute a Stability and Speed Test
What is the purpose of running a Stability and Speed test? As the CTS training site requires a high speed connection, this also means the training may be affected by communication errors, timeouts, and other connection issues with the internet and ...How Do I Create Training Records?
As a student user in CTS, you have the ability to create records pertaining to the training you have completed in the training system. These records will detail the progress and completion for applicable tutorials, lessons, and exams on selected ...What Does it Mean When a Subject Shows as 'Grace' or 'Expired?'
One of the most common questions that new CTS users have, is in relation to a subjects displayed 'Status.' New users may not be familiar with the various statuses that are displayed. CTS displays the status of each individual sections module to help ...Receiving an error that all available seats for one or more subjects have been utilized
It is possible that when attempting to assign subjects to users, the administrator may receive an error stating: "All of the available seats for (Subject Name) have been utilized. For additional training seats, contact CTS at 316-265-1585." This ...
Popular Articles
Error: "Username format should be [user@name]"
This error is caused when you attempt to enter a badly formatted username. All usernames for login use the format of ‘user@name.’ This error usually happens if: You attempt to login without having the @name portion of the username present You are ...Error: "Username and Password do not match"
This error is generated when either the username or the password is formatted correctly but does not match what is stored in the system. This generally is caused by: Username is wrong, but formatted correctly (user@name format; no '.com' at the end) ...System Requirements
The following is a list of system requirements in order to access and utilize the online training system: Windows System Requirements Mac System Requirements iPAD Operating System Windows 8.1, and Windows 10 Mac OSX 10.11.x and higher IOS 9 and ...How to reset your password, or use the Forgot Password link
In the event that you do not remember your password, you can use the Forgot Password option to email your password. You will need to know your current username and the email address your administrator used when creating your user. If you do not have ...I receive a square loading animation, or a blank white page while in a tutorial (iPad version)
When attempting to access a tutorial on the iPad, you may encounter a loading screen that appears like the image below. When this happens, it means the page is being loaded as it would on a computer. The desktop version of the tutorials will not load ...