Identity Access
Why aren't my new card templates appearing in Identity Access?
After adding a new template while the IA User Interface is already loaded, you must close the IA User Interface and restart it so it can discover the newly added Card Template.
Why can I not report of historical events over 3 months old?
As standard Identity Access only keeps records for 3 months. This is to keep the Log Databases to a manageable size. It is not recommended to change this value, but if it is a requirement, it can be changed in the IA Server Configuration menu. Go to ...
What can Extra Data Fields be used for?
The Extra Data fields are customizable entries that can be used to store additional data against a user. Different fields can be applied to Employees, Visitors or Contractors. These fields can include the following data types, Text, Numeric, List, ...
How do I ensure that events received from the controller have the correct date and time?
Identity Access synchronises the controllers’ clocks with the PC when the software is started and again automatically at 2 am each morning. To manually synchronise the controllers’ clocks with the PC clock, go to the dashboard and click on the [Sync ...
How do I run a report on a single Employee?
To do this run the Identity Access User Interface and log in. Select Management from the menu bar and click on Employee. Find the employee you wish to run the report on, right-click and select Report. Customise the report from a wide range of ...
Can I print cards through Identity Access?
It is possible to print cards directly in Identity Access, this makes the process of card printing simple and a part of an all in one process. This requires an additional license AsureID License (IA-AID) per machine you are printing from. The ...
How do I run an access report?
To do this, run the Identity Access User interface and Log in. From the Dashboard, select ‘Reporting’ from the menu bar. Next, open the ‘Access Control’ Report. Customise the report with the wide range of options available, for example - the first ...
How do I set up Time & Attendance?
First, ensure you have an IA-PRO/IA-ENT license installed. In Identity Access, click ‘Home’ and ‘About’ for details on the current license. Once this is confirmed you can follow our Knowledge Base Article below to help you setup your Readers and ...
How do I get a copy of Identity Access?
You can either order a copy of IA-LITE which is delivered on a “USB Stick” together with all the support software needed to install the system (drivers for enrolment readers etc.) or you can download it from our website a. Go to ...
What PC Specification do I need to run Identity Access?
The following specificatons will suffice for systems with fewer than 10,000 users: Windows 10 Intel i5 processor @ 3GHZ 8GB RAM 100GB Free Disk Space 10/100 Network Card USB Port (for a USB enrolment reader or webcam) Screen resolution = 1280x800 or ...
What is the difference between IA-LITE and IA-PRO or IA-ENT?
The Identity Access software can be downloaded free of charge from our website www.controlsoft.com. Alternatively, it can be ordered on a flash drive as part number IA-LITE. This includes everything that you will need to install the software. It does ...
What are the Identity Access Network Ports
If you are troubleshooting i-Net connection issues or have to create firewall rules to allow communications with Identity Access, see the ports and roles below: Identity Access: 19000 - Log Service TCP 19001 - Log Service User Interface TCP 19100 - ...