I recently changed my phone service and none of my blocked calls are being stopped; What happened?

I recently changed my phone service and none of my blocked calls are being stopped; What happened?

If you recently changed your phone service from a 10 digit service (POTS or regular landline) to an 11 digit service (like Vonage, ATT Uverse, VoIP) you may have noticed that the Call Blocker now doesn't work like it used to. This is because the numbers you stored all have just a 10 digit format but all your new calls now have 11 digits and they don't match. You will have to take inventory of the numbers you have stored in the Blocked, Invited, and VIP lists and then deleted them all. After that, you re-enter all those numbers with a 1 in front of each number, EX. 10 digit format 602 555 1212 now becomes 1 602 555 1212 (11 digits).