What if I find any transaction missing from my account?

What if I find any transaction missing from my account?

Most of the times the transactions are accurately captured and attributed to us by the merchants. But in very rare cases some transaction get missed out by the merchant's tracking platforms. In case you find any of your transactions missing from your transaction reports, we have a section to upload the data at https://www.cuelinks.com/missing-transactions

Fill following fields - Campaign Name, Order Number, Transaction Date, Sale Amount, Coupon Code, Select Source along with order receipt.

For current month maximum by 3rd of the next month. No missing queries will be entertained after 3rd of the next month for previous month.

For example 1: if a missing transaction which has date of order 1 Jan, you can report the same to us max by 3rd Feb. However, we will not entertain missing transaction request if you send the same to us after 3rd of Feb.

Example 2: if a missing transaction which has date of order 31 Jan, you can report the same to us max by 3rd Feb. However, we will not entertain missing transaction request if you send the same to us after 3rd of Feb.

Please follow the below steps for missing transactions:

1. Check the conversion flow of the campaign and then check whether reporting for the campaign is realtime or offline.
2.      Platforms allowed: Always check the platforms allowed / supported by the advertiser. If the platform allowed are Desktop and Msite and if you made the conversion via an App, it will not get tracked.
3.     Check the categories commission rates: Check the categories on which advertiser is giving commission, there may be few categories in which advertiser may not pay, those conversions may also not get recorded.
Once you have go through the step 1, 2 and 3, the 4th step would be:
4. If Real time: Go to Reports-> Transactions and see the conversion, it should get recorded in 5 to 10 minutes. If the conversion is not recorded, check whether the campaign accepts missing transactions or not. In case you find any of your transactions missing from your transaction reports, we have a section to upload the data at https://www.cuelinks.com/missing-transactions
5. If offline: Go to Reports-> Transactions, we recommend you to wait for two days, generally all the offline reports are uploaded on the panel within two working days. In case if the transaction is still not reflecting, check whether the campaign accepts missing transactions or not. In case you find any of your transactions missing from your transaction reports, we have a section to upload the data at https://www.cuelinks.com/missing-transactions
6. In case of CPI campaigns, refer the conversion flow, generally, for install campaigns the commission will be on an action after the install (if not stated otherwise). Also, for CPI campaigns, the conversion will get tracked on a fresh device only. A fresh device is a device in which the app has never been installed / the user is a new user to the advertiser.
Note: don’t open the tracking links in incognito mode as cookies are disabled, so the conversions will not get tracked. Also, avoid visiting other sites after clicking on the tracking link as most of the advertisers follow “last click attribution model”

    • Related Articles

    • There are clicks but no conversions on the panel.

      If you're worried about transactions not being tracked, don't fret. It's important to understand that tracking times can vary based on the type of campaign you're running. If the campaign is online, transactions should reflect in 2-5 minutes and can ...
    • Where do I add my bank details?

      Once you have logged into your Cuelinks account, you can navigate to "Account->My Payment Details". Click on Add bank details.
    • I don't have a bank account in India, can i still work with Cuelinks ?

      Of course you can work with Cuelinks. Cuelinks supports international wire transfer to all its publishers who does not have bank account in India. For international publishers (not having bank account in India) you need to provide the following ...
    • How can I use Cuelinks?

      Cuelinks is a free platform that helps content creators, publishers, and website owners monetize their online content through affiliate marketing. Once you sign up, you can use Cuelinks to easily generate trackable affiliate links for your content. ...
    • How do I generate invoice?

      Once your transaction status are into "Payable" state and have crossed the minimum payment threshold (INR 500 for publishers having Indian bank account, and INR 20000 for publishers having bank account outside India). You will be able to see a ...