The entire staff took the course as a group, but it won’t let me print certificates for each staff member.
In order for each person to get their own Certificate of Completion or Continuing Education credits, they must create their own account.
If you prefer staff takes one of the courses as a group, simply register and log in under one name, then watching the training together.
If you select this option, Certificates of Completion or Continuing Education credits will only be awarded to the person who signed in.
We suggest that if you watch a course as a group that you create a sign-in sheet with the course title and the date the team viewed the course. Have each staff member sign the sheet and keep it with your employee training records.
Taking a course as a group
Certificates for each staff member
Can we watch a course as a group
We watched the course as a group
The enrollment key won’t let me access the course.
If it has been more than 60-days since you signed up, your account may be inactivated. Submit a Support Request, to reactive your account. The enrollment key is case-sensitive and consists of two CAPITAL letters followed by three numbers. If you ...
I can’t print my Certificate of Completion.
You must complete both the post test/quiz and course evaluation before you can print your certificate. See picture below. If you completed the post quiz and course evaluation, but still can’t print it, check your browser settings. Be sure cookies ...
I don’t have/can’t find the enrollment key
The enrollment key was provided by your instructor. If you did not receive your enrollment key, please submit a support request for further assistance. Search terms: Enrollment key Don’t have enrollment key Can’t find enrollment key How do I get ...
I didn’t receive the confirmation email.
Check your spam or junk mail folder, and be sure you aren’t using an anti-spam program that blocks all incoming messages until the sender is identified. The confirming email is from a “Do-Not-Reply” address and your confirming email will never get ...
I can’t find my Certificate of Completion.
You must complete both the post test/quiz and course evaluation before you can print your certificate. See picture below. Log back into the training center, return to your home page and click on My Courses. Then select the course you need the ...