DevelopICT Support Center

Event IDs and solutions to troubleshoot Password Retention Manager Service

--> Click start > run > eventvwr [enter] > click on "application" > search source "PRMS"

Error ID
Type
Error Message
Description
Cause
Solution

100

Warning

Debug Mode is active!

 

 

 

101

Information

PRMS Service is starting...

 

 

 

102

Error

PRMS Service is stopping, because DB Version returned wrong version.

 

 

 

103

Information

DB Version check successfully finished!

 

 

 

104

Information

PRMS Service started...Version: %ServerVersion%

 

 

 

105

Error

PRMS WorkingDirectory not found: %DirectoryPath%

 

 

 

106

Error

PRMS WorkingDirectory not existing: %DirectoryPath%

 

 

HKEY_LOCAL_MACHINE\\SOFTWARE\\devICT\\PRMS\\WorkingDir\n Or HKEY_LOCAL_MACHINE\\SOFTWARE\\Wow6432Node\\devICT\\PRMS\\WorkingDir

107

Error

DB Version not vaild: Needed version is  %DBVersion%

 

 

 

108

Warning

There are more than %Count% e-mail templates in: %TemplateDirectory% This version supports max 5 templates!

 

 

 

109

Warning

There are more than %Count% group members in: LDAP Group This version supports ONLY 300 members!

 

 

 

110

Information

PRMS Service Stopped.

 

 

 

111

Information

PRMS: Time hit on: XX:XX

 

 

 

112

Information

PRMS: Notification Event is DISABLED

There is a rule which is Disable in console

 

 

113

Error

PRMS: Unknown function: XXX

There is a rule which is not supported in PRMS Software

 

 

114

Error

PRMS is pending mode, because LDAP not configured! Please restart the Service aufter configured the settings in the Console.

 

 

 

115

Error

PRMS: Error reading application.cfg

 

 

 

116

Error

PRMS: Issue reading: %username% message: %Message%

LDAP user account could not read

 

 

117

Error

PRMS: Admin mail address not set!

 

 

 

118

Warning

Mail send was skipped by checking WeekendDayCheck!

 

 

 

119

Information

Notification Mail will send to: %EmailAddress% because the password will expire in %Count% day(s)!

 

 

 

120

Information

PRMS: Single check: XX

 

 

 

121

Error

"I/O fatal: " + ex.HResult + " " + ex.Message + " " + ex.Source + " " + ex.InnerException,

 

 

 

122

Error

No access to LDAP Server! Please take care to start the Service with LDAP-Domain Admin permissions!

 

 

 

123

Error

Mail could not sent:  XXX

 

 

Make sure the connectivity to the mail server is given (IP, DNS)! Check the local firewall in relation to the the configured port; Mail sure the mail server accepts relaying!

124

Error

Template file not found: %Path to the template file%