Device Dashboard - Employee Tools
Departments Page
On this page, you can add and edit Departments. There are 2 main areas, as follows: Add Department Edit Department Add Department Create and assign employees to a department. Edit Department Edit a department name, make notes, and add ore remove ...
Data Export
KnowIT allows you to export tracked employee device data to Excel or CSV spreadsheet format. Access this section from an employee Device Dashboard (Main Menu > Favorite Employees or Main Menu > Devices) and then Employee Tools > Data Export. Select ...
Reports (PC/Mac)
Navigate to any employee's device dashboard Click Employee Tools Click Reports About the Reports: Attendance and Productivity Attendance is based on the default company work schedule, set under Main Menu > Tools > Company Information > Set Work Days. ...
Manage Absence
Select a day from the calendar to add or edit an absence. You can mark the absence as Authorized or Unauthorized, and leave notes as well. Authorized or Unauthorized records will affect Attendance reports.
Manage Work Schedule
\Watch our video tutorial to see how Company Work Days and individual Employee Schedules are managed. Here you can set an individual work schedule for the specific employee. Set the employee’s working days, plus the daily start and end times. Break ...
Live Listen Settings (Mobile Only)
PREVIOUS: Using the SMS Controls menu These features are for Mobile devices only. This set of features includes Call Recording, Ambient Recording, Live Room Monitoring and Live Call Monitoring. Some of these features share the same settings on this ...
Reports > Attendance Score (PC/Mac)
Select the day or date range for the report. Start and End Time is reported for each day according to the Set Work Days schedule settings, and the daily timestamp the employee first logged into and last logged out of the PC. Below this is a bar graph ...
Reports > Productive Work (PC/Mac)
Select the day or date range for the report. Productivity is based on time spent in the applications marked as Productive, Neutral or Non Productive. This can be set from Account > Application Groups setting. Select an existing group or add a new ...
Reports > Unproductive Work (PC/Mac)
Select the day or date range for the report. Productivity is based on time spent in the applications marked as Productive, Neutral or Non Productive. This can be set from Account > Application Groups setting. Select an existing group or add a new ...