Known Issue: Pink/Purple Off-Colors from RealSense D455 & L515
We have recognized the following color effects in data captured with the Intel RealSense D455 and L515 cameras in certain scenarios:
1. Pink/purple data in bright sunlight with the Intel RealSense Depth Camera D455
In certain direct sunlight situations (i.e. hot pavement in the sun), you may notice a pink/purple tint to the data. Our optimization / color leveling will help this to a degree, but some of the off-colors may persist in the resulting data. The more you pan over an area of interest, the more likely these off-colors will be filtered out during optimization. While the D455 is an upgrade over the D415/D435/D435i in terms of range, FOV, performance, and accuracy, this color issue should be noted as one drawback, although it is typically only apparent in bright, sunny, outdoor scenes (hot surfaces). If you are looking for the best possible colors in bright sunny scanning conditions, we would recommend you consider the D415.
2. Pink/purple data around lighting fixtures with the Intel RealSense LiDAR Camera L515
You may notice some pink/purple colors around certain lighting fixtures captured with the LiDAR Camera L515. These off-colors are typically very minor and have only been noticed around certain lights. This issue is much less significant than the outdoor issue noted above with the D455 (although it's also important to note that the L515 will not work in sunlight at all and is even significantly limited by window light and certain dark/shiny surfaces).
Current Known Issues in Dot3D
Updated: 11/19/2020 (4.0.0) Scene Size Limitations on Android Pink/Purple Off-Colors from RealSense D455 & L515 Intel RealSense D455 Connectivity Issues/Inconsistencies Auto Exposure Problems with Intel RealSense Depth Camera D455 Dot3D freezing on ...
Troubleshooting: Intel RealSense D455 Connectivity Issues
Please see below for steps to resolve connectivity issues with your Intel RealSense Depth Camera D455. Please note that items #1 and #2 apply to all RealSense cameras, whereas item #3 relates to specific known issues recognized with D455 cameras. 1. ...
Known Issue: Auto Exposure Problems with Intel RealSense Depth Camera D455
In our testing we have recognized a rare issue with the new Intel RealSense Depth Camera D455. If you start scanning with your D455 and see large holes in your scene (grey checkerboard areas not being recognized by the camera), you may be running ...
Dot3D Won't Connect to my Intel RealSense Camera
Q: Dot3D does not recognize my Intel RealSense Camera or won't connect to it or wont allow me to start scanning with my RealSense camera. How can this be fixed? A1: Windows & Android: Make sure your computer or phone/tablet has a USB-3 compatible ...
Which Intel® RealSense™ depth camera is recommended for use with Dot3D Scan/Pro?
Of the current lineup of Intel® RealSense™ depth cameras (L515, D455, D415, D435, D435i), we primarily recommend the L515 and D455 for the best results when paired with Dot3D for 3D scanning purposes. While there are many factors at play here, the ...