No devices can connect to the Internet
Yes - All lights on the modem green?
- Yes – All lights are green
- Power cycle modem
- Wait 3 minutes and try to connect
- Still unable to connect to the Internet?
No – Not all lights on the modem are green
- Check and make sure all cables are connected
- Power Cycle Modem
- Wait 3 minutes and try to connect
- Still unable to connect to the Internet?
Some devices can connect to the Internet
Wireless
Is it a single WiFi device
- Check Wifi network password on device
- Power Cycle the device
- Still unable to connect to the Internet?
- Delete (Forget) Wifi network on the device
- Create a new Wifi connection
- Contact device manufacture if still unable to connect to the Internet
2 or more Wifi devices that previously worked
- Was it working before (Statement)
- Power off all devices, then power off modem and wait 30 secs
- Power on modem
- Wait 3 minutes
- Power on a single device
- Test connection
- Still unable to connect to the Internet?
Additional Troubleshooting for Wireless
- Connect to Modem directly using an Ethernet cable
- Open a browser windows and type http://192.168.1.254 to connect to the modem firmware
- Click on Status
- Is the Broadband Connection Up?
- Is the 2.4 GHz and 5GHz Radio Enabled?
- Are you connecting to the Network Name (SSID) listed here?
- Is the device named listed under Home Network Devices?
- If any of these items are not up - Click here to contact support
- Restart 2.4GHz Radio
- Restart 5GHz Radio
- Test if the wireless device can now connect to the Internet
Wired
- Power Cycle device
- If unable to connect
Wireless Slow Browsing or intermittent connection
- Close all browser windows
- Power cycle device
- Open a single browser window and try to connect to several websites
- Still slow or intermittent connection
- Check SSID device is connected to
- Connect to Modem directly using an Ethernet cable
- Open a browser windows and type http://192.168.1.254 to connect to the modem firmware
- Go to Device, Status
- Does device show under Home Network Devices
- Is Wifi is enabled
- Restart Wifi Radios
- Power cycle device
- Test if the wireless device can now connect to the Internet