Accudemia: How do I submit support tickets and search for other Knowledge Base articles?
Introduction
The "Help" link on the home page of Accudemia is the one-stop page to find help. It has a search tool to find other Knowledge Base articles, links to send support ticket's to Engineerica's staff, among other things. This article will go through all the options available under the Help link.
Step-By-Step
1. Navigate to the top-right corner of the home page and click the "Help" link.
2. Type a question into the search tool to find other detailed Knowledge Base articles.
3. Click "Create Support Ticket" to send a ticket to Accudemia's support team.
Enter a question, then write out the details of the problem. If possible, link a screenshot by click Choose Files and selecting it from the computer.
What else does the Help page do?
1. To learn more about Accudemia click "About Accudemia":
This
page shows all the historical changes made in the account. Come here to
find the main documentation page, the Terms of Service, and the Account
Information.
2. Click "Submit Feedback" to offer suggestions on Accudemia.
Select a category from the dropdown menu, then write a comment or suggestion in the text box and click Send.
Related Articles
Accudemia: How do I write a support ticket or find additional information about settings and features?
Introduction There are multiple ways to find additional information on Accudemia's features and settings, including a manual, blog, webinars, and an extensive list of Knowledge Base Articles. Technical Contact(s) have the additional benefit of being ...
Accudemia: How can I get support, find help, or learn more about my settings?
For the Updated Version of Accudemia 7.0 Click the link below: https://desk.zoho.com/portal/engineerica/kb/articles/accudemia-7-0-how-can-i-get-support-find-help-or-learn-more-about-my-settings Option 1 - Online Resources There are multiple resources ...
Accudemia: How do I create tutor Bios?
Introduction In Accudemia, administrators can write Bios for the university's tutors. These Bios are typically used to advertise their expertise, skills, which courses they help with, etc. This article will explain how to reach the Bio section of a ...
Accudemia: How do I add, remove, or update my Technical Contacts?
For the Updated Version of Accudemia 7.0 Click the link below: https://desk.zoho.com/portal/engineerica/kb/articles/accudemia-7-0-how-do-i-add-remove-or-update-my-technical-contacts In Accudemia, Technical Contacts are users that have permission to ...
Accudemia: How do I find an existing user within the system?
Introduction This article explains how to find an existing user in Accudemia. Step-by-Step 1. Log into Accudemia. 2. Click on Administration. 3. Choose "User Accounts." 4. Search for the user by inputting the following data into the search system: ...