Accudemia: How do I troubleshoot ADX?

Accudemia: How do I troubleshoot ADX?


ADX (Accudemia Data Exchange) is used to import and export data in Accudemia. There are times when it may stop working and this could be due to it not downloading correctly, necessary files not being installed on the computer, or the antivirus falsely tagging it as a virus. This article will explain some of the fixes to known reasons why ADX stops working.


Scenario 1: .Net Framework 3.1 or above hasn't been installed

ADX requires the .Net Framework 3.5 to function, and this is supposed to download automatically when ADX is initially installed. However, if it didn't download for any reason, close ADX and find the file in Microsoft's Download Center. After downloading and running the framework, try running the ADX installation again to see if it works.

Scenario 2: An antivirus or operating system is preventing ADX from running

When trying to install ADX, an antivirus may falsely detect it as a threat. Typically, this can be bypassed by clicking "More info" or whatever prompt the antivirus offers when blocking ADX and telling it to run the program anyway.

However, if this doesn't work, contact an I.T. administrator for help. They might be able to whitelist ADX so the antivirus will stop blocking it. If not, consider moving to another computer to see if ADX works there. If it does, the problem may be specific to the last computer, rather than the antivirus.

Scenario 3: When executing the ADX installation, nothing happens

If nothing happens when ADX is installed, there are a few potential fixes.

1. Try downloading the installer again, as it's likely that the installer didn't download correctly.

2. It could be that the user trying to install ADX doesn't have the correct permissions to do so. If this is the case, contact an I.T. administrator for help.

3. The computer itself may have a backlog of tasks and become "jammed" in a sense. Try restarting the computer, then install ADX again. If it still doesn't appear to be doing anything, contact an I.T. administrator for help.