Accudemia: How do I update the Technical Contacts in my account?

Accudemia: How do I update the Technical Contacts in my account?

Introduction

Each account in Accudemia has access to one or more Technical Contacts. These contacts are chosen accounts (usually I.T. staff) that can contact Engineerica's Support Staff to help with any technical problems that may arrive. These Technical Contacts can be deleted and created by administrators so long as they stay within the Technical Contact limit the college has access to. This article will explain how to delete, and create a Technical Contact.

Step-By-Step

1. Navigate to Administration > Advanced > Technical Contacts.



2. Click the checkbox beside each account that's no longer a Technical Contact, then click the Delete button.


NOTE: The default administrator account made when the Accudemia account was first created can only be removed by Engineerica Support.


3. Add the new Technical Contact by clicking the + Add New Contact button, searching for the account, selecting it, then clicking Accept.


NOTE: Each account has a limited number of Technical Contacts it has access to. Once the limit has been reached, the college will have to purchase additional Technical Contact slots to create more.

    • Related Articles

    • Accudemia: How do I add, remove, or update my Technical Contacts?

      Introduction In Accudemia, technical contacts are users that have permission to be supported by the Accudemia Support Team. This article will explain how to request that a new technical contact be created, as well as how to delete one. Step-by-Step ...

    • Accudemia: How do I add, remove, or update my Technical Contacts?

      For the Updated Version of Accudemia 7.0 Click the link below: https://desk.zoho.com/portal/engineerica/kb/articles/accudemia-7-0-how-do-i-add-remove-or-update-my-technical-contacts In Accudemia, Technical Contacts are users that have permission to ...

    • AccuTrack/AccuSQL: How do I add, remove, or update my Technical Contacts?

      In AccuTrack and AccuSQL Technical Contacts are users that have permission to be supported by the AccuTrack/AccuSQL Support Team. To request to remove or change your technical users list you must submit this from within your admin account which ...

    • Accudemia: How do I update ADX?

      INTRODUCTION  Accudemia Data Exchange (ADX) is the tool we use to run import jobs in Accudemia, sometimes it is necessary to update such a tool. The update process consists of several mandatory steps and one optional (step as needed):  Back up in a ...

    • Accudemia: How can I get support, find help, or learn more about my settings?

      For the Updated Version of Accudemia 7.0 Click the link below: https://desk.zoho.com/portal/engineerica/kb/articles/accudemia-7-0-how-can-i-get-support-find-help-or-learn-more-about-my-settings Option 1 - Online Resources There are multiple resources ...