Accudemia: How do I use the Accudemia-Zoom integration?

Accudemia: How do I use the Accudemia-Zoom integration?

Introduction

Accudemia can be linked/integrated with any tutor Zoom account (except for free Zoom accounts). This allows Accudemia to communicate with Zoom to send students to the correct online session, and obtain information about those sessions. This article explains how tutors can check their Accudemia-Zoom integration and how to troubleshoot it if something goes wrong.

For more information on how to integrate with Zoom, follow this link.

Step-By-Step

1. Navigate to (Account name) > Preferences.



2. Select "Virtual Meetings."


If "Virtual Meetings" isn't an available option, then administrators haven't enabled it.


3. Click the "Select meeting" drop-down menu, then choose "Connect to Zoom Account."



4. Click the Authorize button.

ALERT: If the authorize button doesn't appear, Zoom will have to be logged in to manually. Do not use Google or Facebook to log in; they don't synchronize with Accudemia.


5. Take note of the session date and number beside the Read Full Documentation> button.



6. Open the Zoom app, and ensure that the date and number in "Daily Session" are the same as step 5's.


7. Click the Start button to send all participants to the session.


The session information and another way to start it can also be found in the "Meetings" tab.


Additional Information

Students that schedule an online appointment or a vritual walk-in will now be given this Meeting Identifier each day. They will connect directly to the daily session, so tutors only need to connect to that meeting in the Zoom app.
If the Zoom waiting line is enabled, students will need to be admitted to the session.
Tutors no longer need to log in or out. The process has now been made automatic.


Troubleshooting

• What happens If the session identification information does not match in Accudemia and Zoom?
  1. Log out and log back in to Zoom in the browser and on the desktop application to ensure that the correct account is being accessed.
  2. Go back to the "Connect Zoom Account" screen by clicking (Account Name) > Preferences > Virtual Meetings.
  3. Select the option to "Disconnect Zoom Account" from the "Select Meeting" drop-down.
  4. Ensure that the Zoom account wasn't authorized on multiple tutor accounts. 
  5. If still unsuccessful, contact the Accudemia account or Center administrator for help.
• What if students do not get directed to the Zoom session?
  1. Ensure that the link the students are using is the correct one.
  2. Ensure that the student did not get connected to the Zoom PMI link found in the "Connect Link" text field on the tutor's profile. If the students do get connected this way then something is wrong with the Zoom-Accudemia Integration. Remove this "Connect Link" text from the tutor's profile so that they do not get sent to this link in the future.
  3. Ensure the students and tutor are using different devices to connect to the online sessions when Accudemia and Zoom have been integrated.
  4. Do a Google search to ensure their devices are connected to the internet.
  5. If still unsuccessful, contact the Accudemia account or Center administrator for help.

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