Module 8 - Send Messages in AccuCampus

Module 8 - Send Messages in AccuCampus

Module 8: Sending Messages in AccuCampus

Topic: Sending Messages/Notifications

  1. User Notification Settings
  2. Send Messages
  3. Receive Messages (Text)
  4. Receive Messages (E-mail)
  5. Receive Messages (Pop-Up)


Sending Messages

AccuCampus allows you to send on-demand messages to other users either by text, e-mail or pop-up notification within the system. Users are able to identify which type of notifications they would prefer to receive, so the best practice is to send the notification using all three options to ensure the message goes through.


User Notification Settings

Users are able to decide in their profile which type of notifications they prefer to receive. There are two ways to navigate to a user profile – either from the main sidebar, or by using the search function at the top of the page.

First Option

From the Main Sidebar, hover over General.


Click Users.


Scroll through the list of users to find the user you need or


Use the look-up glass to search for the user.

Second Option

Use the search box at the top of the page to search for the user. To do so, type in the name of the user you want to see followed by in:users. This option is only available in the browser.


Once you’ve found the user you want to edit, click on their name.


You will see the user’s profile page. The information that you are able to see on this page is based on your permissions within the system.

Click Edit User.


Scroll to the bottom of the page. Here you will see all of the notification topics that the user can receive notifications for. By checking or unchecking the boxes, you will change which type of notification the user receives for that notification. The options available are based on the notification topics settings in Advanced Options. See Module 16 for more information.



Send Message

Messages can be sent automatically through triggers; however, there may be times when you need to message users on demand, without a trigger. This feature is for on-demand messages. To set up automatic notifications, see Module 16.

From the Main Sidebar, hover over General.


Click Users.


Click Send Message.
 

Search for and select recipient(s). Note: You can message more than one user, or message an established group.


Enter a Title for the notification.


Choose how the message will be sent. More than one method may be selected.


On-Screen Notification

The user will receive a pop-up message when they log into AccuCampus, and on their phone as a push notification if they have the mobile app

Enter the message. We recommend that this message be kept short.


Choose the Class. This indicates how the message will appear and be classified.


Choose the Duration. This indicates how long the message displays onscreen as a push notification.


More Information: indicates what will happen if the user taps the notification. This is optional.


If you use a custom URL, you can add it here as well.


Show on Sign-in Station: this will cause the notification to shown to the student when they next use a sign-in station at any location.

E-mail Message 

The user will receive an e-mail sent to the e-mail address on record within AccuCampus.

Enter Sender Name. Make sure this is a name the user will recognize.


Enter Reply To e-mail address.


Enter Subject Line.


Enter Text of the message.

Text Message 

The user will receive a text message to the mobile phone number on record within AccuCampus. Please note that the number or name the message comes from will not indicate who you are, so make sure to identify yourself in the message.

Enter the Message.


Once you’ve completed your message in your chosen formats, click Send Message.
 


Receive Messages (Text)

Users are able to receive messages via text message provided a mobile phone number is uploaded as part of their profile.


Receive Messages (E-mail)




Receive Messages (Pop-Up/On-Screen Notification)




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