Users
AccuTrack / AccuSQL: Is there a way to add individual instructors one-by-one in AccuSQL?
You can add them manually if you would like simply by doing the following: Login to AccuSQL using your Admin credentials. From the System Administration screen click the Users module on the left-side navigation menu. Then click on the Instructors ...
AccuTrack/AccuSQL: Why are my appointment confirmations not sending when I schedule an appointment in the software?
There can be several reasons that you may need to check with your IT/Network Support Team onsite as to why the mail server is not sending the emails out from AccuTrack/AccuSQL so this guide is for those that have exhausted those possibilities. Of ...
AccuTrack / AccuSQL - How do I update my license information or logo on the welcome screen?
Warning! You will need your license activation key to perform these steps. 1. On a computer that needs the logo to be updated start by right-clicking the AccuSQL 2019 icon and selecting "Open File Location." This is typically "C:\Program Files ...
AccuSql/AccuTrack - Reports not printing or running/Enabling Minds Eye Report Engine
AccuSql/AccuTrack - Reports not printing or running/Enabling Minds Eye Report Engine We use an Activex control called "MindsEyeReportEnginePro1.ocx" to enable the interactions in the AccuSQL reports viewer. If for some reason it seems like that ...
AccuTrack/AccuSQL: How can I fix Students not being able to schedule appointments for a specific Tutor?
1. Login to the AccuTrack/AccuSQL system administration page. 2. Click on Users module on the left-side menu. 3. Click the Tutors button in this section. 4. Select a Tutor in the list on the top-left to verify their assignments on the top-right. ...
AccuTrack/AccuSQL: How do I add, remove, or update my Technical Contacts?
In AccuTrack and AccuSQL Technical Contacts are users that have permission to be supported by the AccuTrack/AccuSQL Support Team. To request to remove or change your technical users list you must submit this from within your admin account which ...
AccuTrack: Upgrading to Web Gateway 2019 and Updating IIS (Internet Information Services)
When you are upgrading from Web Gateway 2018 (or older) to Web Gateway 2019, you will only have to install and setup the new software, as well as make a quick change to IIS on the server hosting the site. Follow the instructions below, and then also ...
AccuTrack/AccuSQL: How to Print Tutors' Schedule
1. Go to Reports 2. Expand Tutor Reports >> select Tutor Schedule A) Set Period to Today (or any other period option) B) Check box [x]Tutors C) Select name of Tutor(s) D) Click Show Report 3. Click Print icon in upper left-hand corner 4. ...
AccuTrack/AccuSQL: Task Handler Setup for AccuSQL (v. 18 or later)
When you upgrade to AccuTrack/AccuSQL 2019 or 2020, you will have to set up Task Scheduler on the local machine or server that will be running any automated reports or imports. You may not have to go through this setup if you have already set up Task ...
AccuTrack/AccuSQL: How to Add Comments to a Session Log
1. Go to Session Log 2. Click the Session Log button 3. Use the filter options to find the correct session Select the session Click Add/Edit Comment 4. Enter comment Click Save
AccuTrack/AccuSQL: How to Enable or Disable Automatic Sign-out
1. Go to Sign-in setup 2. Go to Categories and Activities 3. Select Categories and Activities >> Select Category >> Select Activity >> Edit 4. Check [x] sign in only >> Save Conversely, if you want to DISABLE automatic sign-out, UNCHECK the box next ...
Upgrading to AccuTrack 2019 from an Older Database
Upgrading to AccuTrack 2019 from an Older Database The following is the recommended database upgrade procedure. You will need to follow this procedure when you upgrade your software to a higher version with a different database structure (e.g. ...
AccuTrack/AccuSQL: Operator/operand type mismatch error
Symptoms: When you attempt to import to AccuSQL, you may receive an error message that is similar to the following: Operator/operand type mismatch Cause: There is not a current Semester or an existing Semester does not include today's date. ...
AccuTrack/AccuSQL: How to Create a New Semester
1. Go to System 2. Go to Semesters 3. Click Add 4. Enter the Description, Start date, and End date 5. Add Activities to the semester by moving an activity from the 'Not Selected' panel to the 'Selected' panel using the arrows between the panels 6. ...
AccuTrack/ AccuSQL: How to Delete a Lab
1. Go to System 2. Go to Lab IDs 3. Select the Lab Click Delete You may receive the following message: Before a Lab can be deleted, you may have to delete every sign-on record for the lab you wish to delete. There is the option to make the change ...
AccuTrack/AccuSQL: How to View 'Access by Sign-in Stations' Logs
1. Go to System Access 2. Go to Access by Sign-in Stations 3. Enter Period and date/time Click Refresh
AccuTrack/AccuSQL: How to View or Edit Sign-In Logs for Students
1. Go to Student Visits Tracking 2. Go to Edit Sign-in Logs 3. Apply Filters as necessary 4. You can see the Student, ID, Sign-in Time, Sign-out Time, Period (hrs), Activity, Category, Tutor, Instructor, Service, and Lab fields. You may simply view ...
AccuTrack/AccuSQL: How to View or Edit Sign-In Logs for Tutors
1. Go to to Student Visits Tracking 2. Go to Edit Sign-in Logs 3. Apply the Period, From, To, and Student filters as necessary. Click Refresh to apply the filter selections 4. You will see the the Tutor, ID, Category, Task, Sign-in Time, and Sign-out ...
Problem: Cannot print or email reports from the PDF preview in AccuTrack or AccuSQL? Solution: Installing "Mind's Eye Report Engine" from command prompt
If you ever come across someone who can get the report preview, but then cannot click on any of the options to Print, Email, Fax, etc the report on a screen that looks like this: This typically means that somehow the "Mind's Eye Report Engine" did ...
AccuTrack/AccuSQL : Control Panel >> Email Settings Options
1. Control Panel 2. Email Settings Options 3. Mail Server Selection, Mail Server, Mail Server Authentication need to be configured 4. Click Save (Optional Steps) 5. Click Test Email Settings You will receive this pop-up 6. Click View Email Log You ...
AccuTrack/AccuSQL: Set Tutor Schedule
1. Click on Users console 2. Click on Tutors 3. Select Tutor Click Edit Set Start Date and End Date (usually set to match beginning and end of semester) Click Save 4. Click Tutor Schedule Select the schedule titled REGULAR Click Edit As ...
Upgrading the AccuSQL 2019 Database from an older version of the software
AccuSQL: How to Run the AccuSQL Database Updater Tool on an older AccuSQL Database 1. Right-click on the AccuSQL 2019 icon and select Open file location. 2. Locate the application SQLDataUpdater. Double click to run the SQLDataUpdater. 3. Fill out ...
AccuSQL 2019 Platinum Installation Instructions
1. Click on the HighTail link that was sent to you. Click the Download All button 2. Click Save 3. Click on the downloaded files 4. Extract all the files 5. Once extracted, double click on the Folder AccuSQL2019_DIST 6. Double click on setup.exe 7. ...
AccuTrack 2019 (Platinum) Installation Instructions
1. Click on the HighTail link that was sent to you. And then click on the Download All button 2. Click Save 3. Click on the downloaded files 4. Extract all of the files 5. Once extracted, double click on the Folder AccuTrack2019_DIST 6. Double click ...
AccuTrack/AccuSQL: How to Set All/Multiple Students to Active
1. From the System Admin screen, select the Users module from the modules column on the left-hand side of the screen 2. Click on the Students button 3. Click on the Set Active/Inactive button 4. Follow these steps as demonstrated in the animation ...
AccuSQL 2019 Subscription Installation Instructions
1. Click on the HighTail link that was sent to you. Click on the Download All button. 2. Click Save 3. Click on the downloaded files 4. Extract all the files 5. Once extracted, double click on the Folder AccuSQL 6. Double click on the application ...
AccuTrack/AccuSQL: How to Enable a Custom Survey at Sign-In
1. Click on the Feedback Surveys console 2. Click on the Publish Custom Surveys button 3. Select the Custom Survey Click the Edit button 4. Enter the 'Valid from' and 'Valid to' dates. Select a 'Present To' audience. You may select Students, Tutors, ...
AccuSQL: 'Provider cannot be found. It may not be properly installed' Error
Symptoms: The following error will occur after a new installation of AccuSQL. You will notice that the error will populate specifically after a database location is set. You may receive an error message that is similar to the following: Cause: This ...
AccuTrack/AccuSQL: How to add a Report to Favorites in Reports Center
Step 1: Click on the Reports Center Console Step 2: Select a Report and Click the Zoom button The Zoom button is available in Column Mode view and List Mode view Step 3: Select any applicable Filters Step 4: Click on the Add to Favorites ...
AccuTrack/AccuSQL: How to Create a Custom Report in Reports Center
Step 1: Click on the Reports Center Console Step 2: Select a Report and Click the Zoom button The Zoom button is available in Column Mode view and List Mode view Step 3: Select any applicable Filters Step 4: Click on the Customize button ...
AccuTrack/AccuSQL: How to Create a Memorized Report in Reports Center
Step 1: Click on the Reports Center Console Step 2: Select a Report and Click the Zoom button The Zoom button is available in Column Mode view and List Mode view Step 3: Select any applicable Filters Step 4: Click the Memorize button Step ...
AccuTrack/AccuSQL: How to Create a Scheduled Report in Reports Center
Step 1: Click on the Reports Center Console Step 2: Select a Report and Click the Zoom button The Zoom button is available in Column Mode view and List Mode view Step 3: Select any applicable Filters Step 4: Click on the Create Schedule ...
AccuSQL/AccuTrack: How to Create a Group in Reports Center
Step 1: Click on the Reports Center Console Step 2: Select a Report and Click the Zoom button The Zoom button is available in Column Mode view and List Mode view Step 3: Select any applicable Filters Step 4: Click on the Create Group ...
AccuTrack/AccuSQL: How to Export a Report to Excel in Reports Center
Step 1: Click on the Reports Center Console Step 2: Select a Report and Click the Zoom button The Zoom button is available in Column Mode view and List Mode view Step 3: Select any applicable Filters Step 4: Click the Export button Step 5: ...
AccuTrack/AccuSQL: How to Run a Report in Reports Center
Step 1: Click on the Reports Center Console Step 2: Select a Report and Click the Zoom button The Zoom button is available in Column Mode view and List Mode view Step 3: Select any applicable Filters Step 4: Click the Run button Step 5: You ...
AccuSQL: How to Change the SQL Native Client Driver to the latest available version?
Step 1: From right side of the System Administration screen, Click on Database Step 2: Click on Database Location Step 3: Select the SQL Server radio button and Click Next Step 4: Select the SQL Native Client driver from the drop-down ...
AccuTrack/AccuSQL: How to manually add a Category
Step 1: From the System Admin screen, select the Sign-in Setup module from the modules column on the left-hand side of the screen Step 2: Click the Categories & Activities button Step 3: Click the Add button underneath Category Step 4: Insert the ...
AccuTrack/AccuSQL: How to manually add an Activity
Step 1: From the System Admin screen, select the Sign-in Setup module from the modules column on the left-hand side of the screen Step 2: Click the Categories & Activities button Step 3: Click the Add button underneath Activity Step 4: Insert the ...
AccuTrack/AccuSQL: How to Use the Reports Center
Step 1: Click on the Reports Center console Step 2: Select the Period in the lower left-hand corner. Click the thumbtack to lock down the selected Period Select a Report category from the Standard tab in the upper left-hand corner ...
AccuTrack/AccuSQL: Program Freezing After Student Sign In/Security Alert/Error #1429 msxml3.dll
Symptoms: AccuTrack/AccuSQL freezes after student Signs In to an activity One or more of the following errors after student Signs In to an activity: Step 1: Sign in to AccuTrack/AccuSQL as System Administrator Step 2: Click on Control Panel ...
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