Troubleshooting License Issues

Troubleshooting License Issues

Depending on the version of software, a license key will be required. It is of the form xxxx-xxxx-xxxx-xxxx.
Ensure there are no spaces in the string if cut and pasting from your email message.

If the license does not work for some reason, it could be for the following reasons:

The system is not attached to the Internet:

      Ensure your PC is attached to the Internet and re-enter the license.
      For Client PC licenses purchased over the web, only web based activation is supported.
      For Server licenses, you may use the offline activation method. Refer to the User Guide for more details.

The license has exceeded the number of allowed activations:

      The license has been entered too many times.
      If planning to re-install Windows or changing your motherboard hardware, please deactivate the license first.
      Open the FuzeDrive application, select Change Settings, License then select Deactivate.


Alternatively, you can use the following command at an Admin Command Line prompt to first deactivate the license on the old OS installation BEFORE uninstalling the FuzeDrive software:

      > ecmd --license return

 The license may now be reused on the new OS installation and the software will no longer provide any acceleration on the old hardware. The old machine will however still be able to boot and access data.

I Can No Longer Access the OS Drive to Deactivate My License

    Please raise a ticket via the Enmotus support page and provide the following details:

       License Key Number
       Motherboard/System Model Number
       License submit error if any (or a screen shot of the failing license message)

Your Computer Name Contains Non ASCII Characters:

      Go to your PC's Settings, Choose System > About > Rename this PC.
      Rename the PC using only ASCII characters.
      After activating the license, feel free to change the name back.
      

The license key itself was typed in wrong:

      Check the key and renter.
      If possible, cut and paste the license key directly from the email you received with the license using Ctrl-C to copy, then Ctrl-V to paste into the license key dialog box.







    • Related Articles

    • Viewing and Updating your License Key

      If you receive a new license key after installing the FuzeDrive or VirtualSSD software or upgrading an existing installation with a new license key, then use the FuzeDrive/VirtualSSD utility to view and enter a new license key if necessary as ...
    • FuzeDrive/FuzionX/StoreMI v1.5+ Known Issues

      General Issues: To install, your system must be in AHCI mode.  For instructions to convert from RAID or IDE mode to AHCI, see <https://support.zoho.com/portal/enmotus/kb/articles/converting-system-from-raid-or-ide-mode-to-ahci>. Some software ...
    • Troubleshooting FuzeDrive Operation/Performance

      Slow Performance If you have just created your tier, and your data started off on your slow drive, please be patient as it can take a while (perhaps a day) of normal usage, followed by sufficient time for your data to be moved to your fast drive.  ...
    • Secure Boot With FuzeDrive

      See this KB article: Disabling Secure Boot How to re-enable Secure Boot with a bootable Enmotus FuzeDrive: NOTE: This knowledge base article only applies to bootable tiers.  Secure Boot need not be disabled to create nonbootable tiers. This method ...
    • Troubleshooting FuzeDrive Installation

      If your FuzeDrive software does not appear to be installing correctly, depending on your version, you may need to change some system settings and/or remove third party disk caching utilities. Important: Remove Third Party Disk Caching Software ...