Scanning tickets from the app
Downloading the scanning app
The scanning app must be downloaded onto each of the devices before beginning.
For Android Users- Go to Play Store and type EventBookings or go to this link: https://play.google.com/store/apps/details?id=com.eventbookings
For Apple User- Go to App Store and type EventBookings, or go to the link below. The app is available both for iPhones and iPads.
How to scan
1. Login to the EventBookings scanning app with your Username and Password. These login details are created at the admin backend of the website and the user must be marked as an 'App User' and 'Active' (see Figure 1). For further details, see USERS module.
2. After logging in, click on your Organisation Name as shown in Figure 3. Here the organisation name is Reed.
3. Now click on My Orders as shown in Figure 4.
4. Click on Scan QR Code as shown in Figure 5.
5. Click on the Tap on the Screen to Start Scanning as show in Figure 6.
6. A popup appears asking access for Camera as show in Figure 7. Click OK.
7. Bring the Camera in front of the QR code of ticket. (Both printed and digital copies of the tickets can be scanned using the app)
Figure 8 - example of a ticket
8. The ticket gets scanned immediately as the QR Code comes in front of the camera. Click on OK to finish scanning or click on Scan Another QR Code if there are multiple tickets to be scanned. Refer to Figure 9.
Checking ticket status at the backend
Once the Ticket is scanned, its status changes automatically at the admin backend. You can check the status by following these steps:
1. On the menu bar, click REPORTS and then Tickets
2. If the ticket has been scanned, the status will change to 'Yes' in the Seated column (see Figure 10). The status will say 'No' if the ticket has not been scanned.
3. The status can also be manually changed from the backend by clicking the blue 'Yes' or 'No' button and selecting the required option (Figure 11). A pop up appears asking for confirmation, click OK and the status will change.
Related Articles
Deleting & refunding tickets
Purpose A booked Tickets can be cancelled, the cancelled tickets go back to the ticket pool and new customer can purchases that ticket from the front end. The refund ticket amount is entered in the Refund column, a notification email is received by ...Can I limit the number of tickets available to each person?
Yes! When setting up your event you are able to cap the number of tickets available per person as well as what details you require them to fill out and if you would like to restrict access to events.How to add, edit & delete users
Purpose A new user for the Admin Login and the EventBookings Scanning App is created here. The User Type field determines whether it’s an Admin User or App User. With the new Username and Password created, the user can Log in to the Admin Backend of ...How do I know who has arrived at my event?
EventBookings free iOS and Android app is easily available on App Store and Play Store to download. This can be used to check guests in and has a built in scanner that will allow you to scan tickets upon entry. This will automatically mark your ...Can I arrange printed items such as tickets and programs through EventBookings?
Yes! We can arrange printing of any material you would like for your events through our printing partners. Please call our printing partner, Reed Printing on +61 3 9798 7199 to discuss different options.