Become Event Organiser Expert
Understanding the dashboard
Each organiser will have their own unique dashboard giving them the entire snapshot of the events. The first line gives a view of the very next event in a Full width ribbon and gives date, venue, tickets sold and revenue made and an option to ...
How to setup a Stripe account
Overview Each organiser has to setup a Stripe account to collect all the ticket money from customers and for billing purposes. Stripe follows the most easy, simple, and automated process. Organisers receive an email to claim their Stripe account ...
Creating an event
Event creation is a five-step process and is explained below. To create a new event, click on NEW EVENT button under the EVENTS tab on the menu bar (see Figure 1). Event preferences are determined in the first step. Step 1: Event Preferences A ...
How to add & edit site settings
How to set tax The ticket price is inclusive of tax. To set the percentage of tax, click Site Settings. We have a TaxJar API integrated for country wise tax rate calculation so the organizer has the flexibility to manually set the tax rate or it can ...
Scanning tickets from the app
Downloading the scanning app The scanning app must be downloaded onto each of the devices before beginning. For Android Users- Go to Play Store and type EventBookings or go to this ...
How to add, edit & delete users
Purpose A new user for the Admin Login and the EventBookings Scanning App is created here. The User Type field determines whether it’s an Admin User or App User. With the new Username and Password created, the user can Log in to the Admin Backend of ...
How to import or add attendees at the backend
Purpose The system provides the flexibility to add attendees from the admin backend; a bulk upload function is available to import the whole list. It can be used to restrict access to events via additional details including name, date of birth, email ...
Manage orders
Any order placed by the customer can be viewed at the backend. Orders can be exported in CSV format and order PDF is available as well. Finding an order 1. To view all orders, click REPORTS on the menu bar and then Orders. 2. You can locate an order ...
Manage customers
Purpose The system allows you to add, edit or delete a customer. A list of existing customers can also be viewed. Create a new customer 1. Click REPORTS in the menu bar and then Customers. In the top right hand corner, click + NEW CUSTOMER. Fill in ...
Deleting & refunding tickets
Purpose A booked Tickets can be cancelled, the cancelled tickets go back to the ticket pool and new customer can purchases that ticket from the front end. The refund ticket amount is entered in the Refund column, a notification email is received by ...
How to create, edit or delete a venue
Create a venue 1. Click on the VENUES option in the Menu Bar and then click on NEW VENUE button in the top right hand corner. 2. Fill in the following information and click SUBMIT: a. Title* b. Location Name c. Address 1* d. Address 2 e. City f. ...
Popular Articles
How do I access the backend of my website (admin section)?
To access the back end of your website (admin section), please add a backslash and the word 'admin' after the URL. Eg. johnsmith.eventbookings.com/admin OR if you need to, there is an "Organisers Login' button on the top right hand side of our main ...
Where is my event's name being used?
Apart from being your event's first star attraction, your event name is used in many different places. Read below to see where! Event Details Page - Your name will be obviously displayed in large, bold characters above your beautifully vibrant ...
Creating an event
Event creation is a five-step process and is explained below. To create a new event, click on NEW EVENT button under the EVENTS tab on the menu bar (see Figure 1). Event preferences are determined in the first step. Step 1: Event Preferences A ...
What type of refund policies do you offer?
Order cancellations can be a painful hassle, which is why EventBookings has enabled simple refund policies for you to make it easier to deal with refunds and cancelled orders. Read below to know how. Please NOTE: The following article is only ...
How to build my own survey?
To create your survey, please follow the steps given below: From your event dashboard, select the Survey Form option. If you do not know how to find your event dashboard, please click here. Initially, the Survey Tool will remain locked. Unlock it ...