FAQ
If I transfer to the new platform, can I take my events with me?
The new EventBookings has a completely new database and hence none of your old or current events can be migrated to the new platform directly. However, if you do sign up into the new platform you can easily re-create your event in just minutes and ...
Why can I not host online events?
Hosting online events is a new feature introduced in the new platform of EventBookings! Since, you are currently using the older version of EventBookings, it does not have the brand new feature of creating online events. Thus, to be able to enjoy ...
Why can I not create events with multiple sessions?
Creating events consisting of multiple sessions is a feature of the new EventBookings! Since, you are currently using the older version of EventBookings, it does not have the brand new feature of creating events spanning multiple sessions. Thus, to ...
Does the new EventBookings affect my current events or attendees?
No! The new platform of EventBookings does not affect your event or your attendees in any way. The new EventBookings uses a seperate database and anyone who uses the new platform will need to sign up into it seperately. Thus, any changes and upgrades ...
Can I keep using my old EventBookings account?
Yes! Despite upgrading to an entirely new platform and a database, we have always maintained that our old users are also our priority. We also understand, that during the course of this upgrade, many of our organisers had multiple events running and ...
How can I log into my old EventBookings account?
EventBookings priotises all it's organisers, no matter which platform they are using. Despite the entire new database and platform, we made it our priority to ensure that our existing family's requirements are taken care of. Hence, you can keep using ...
How do I transfer to the new platform?
Want to upgrade to the new EvenBookings to take advantage of all the new features? Well, come aboard because it only takes a few minutes! To start using the new platform, Go to: www.eventbookings.com On the top most menu panel, find the drop-down ...
Why does EventBookings look changed?
Been with EventBookings from the begining and now confused about why it looks different? Read more to find out why. On the 28th of January, EventBookings upgraded its interface to make it more interactive and easy to use. In addition to this, we have ...
How often will I get paid the ticket sales?
Secure Pay: If you select Secure Pay as your payment method, all ticket sales come to EventBookings, then paid into the organisers nominated bank account (minus EventBookings service fee). During the process of setting up your account, the organiser ...
Are payments made via EventBookings secure?
Yes! EventBookings take online security seriously; we provide customers and organisers a secure payment method that is PCI, McAfee and SSl Secure Connection compliant.
Can my URL be changed?
No! Once your URL is set by the organizer, it cannot be changed. We recommend selecting something generic in case of multiple events.
Does EventBookings charge for free events?
You won't pay any fees for the first 100 tickets sold. After that, EventBookings collects the standard fixed amount per ticket from the organisation when the event is over (eg. AUD30c, US50c).
How do I switch my event on / off?
Your event can be switched on or off (i.e. visibility to your customers) by going to your event in the backend, select EDIT, go to STEP 5 EVENT SETTINGS, and tick/untick the box 'Event Status - Active'. Note, even though this is ticked, tickets can ...
How do I switch my website on / off?
Your website can be switched on or off using the 'Website Status' button, under SETTINGS/SITE SETTINGS in the back end.
How do I access the backend of my website (admin section)?
To access the back end of your website (admin section), please add a backslash and the word 'admin' after the URL. Eg. johnsmith.eventbookings.com/admin OR if you need to, there is an "Organisers Login' button on the top right hand side of our main ...
Can I limit the number of tickets available to each person?
Yes! When setting up your event you are able to cap the number of tickets available per person as well as what details you require them to fill out and if you would like to restrict access to events.
Do you offer reporting functions?
Yes! There is a number of different reports available through EventBookings. These can either be viewed live or you can generate and download them as required.
Can I arrange printed items such as tickets and programs through EventBookings?
Yes! We can arrange printing of any material you would like for your events through our printing partners. Please call our printing partner, Reed Printing on +61 3 9798 7199 to discuss different options.
What payment options do you accept?
We accept both Visa and Mastercard credit and debit cards.
How do I know who has arrived at my event?
EventBookings free iOS and Android app is easily available on App Store and Play Store to download. This can be used to check guests in and has a built in scanner that will allow you to scan tickets upon entry. This will automatically mark your ...
Does EventBookings offer allocated seating?
Yes! We have an advanced seating builder that allows you to build your room, have different pricing for different seats and block out seats that you need reserved. To have a closer look at the seating options, go to our Seating Allocations page.
What types of events can I set up through EventBookings?
A huge range of industries can use it! For more information and some examples of different events visit our SOLUTIONS page https://eventbookings.com/solutions.
What are the costs involved when setting up my account?
There are no set-up costs, no minimum sales, no ongoing commitments. Please refer to our Pricing page https://eventbookings.com/pricing
Do my customers have to make an account with EventBookings?
No! Customers have the option to create an account if they wish but they can 'checkout as a guest' if they prefer!
Where do I get help if I need it?
Our dedicated support team are on hand to promptly resolve any issues you may have, by either phone, email or our online contact form. Our Contact Form is https://eventbookings.com/contact-us and phone number is +61 3 8780 4555
Can I easily share my events page?
Absolutely! The beauty of EventBookings is that you don’t get individual event pages for each event that you create. You will get your own events website where you can have all of your events in the one place! This means that you can promote your own ...
Does it take long to set up my account?
No, it only takes a few minutes to set up your new EventBookings account! Remember to have a valid email address ready so that we can send you a welcome email to help get you started!
Can I add in special requirements such as dietary at time of booking?
Yes, during the booking process there are fields that attendees can add details such as their dietary requirements, mobility and access requirements and any other information determined by you that may be required for your event.
Can my events page reflect my company's branding?
This can be easily done during your account activation and when you are customising your site! You can add a banner image, your company logo and custom text in each field so that your events page blends simultaneously with the rest of your material.