Check or validate a customer's tickets

Check or validate a customer's tickets

This guide will illustrate how you can check whether a customer's ticket is valid for entry using the 'Validate QR Code' scanning mode in the CheckIn app.

To do so, load your event in CheckIn, then  tap 'Settings'. Then tap 'Validate QR Codes'.

This setting will load a scanning mode. 

  



When the scanning mode loads, you can point the camera at the customer's ticket, and it will tell you three things after successfully scanning a ticket:
  1. Whether the ticket is valid (a green tick will appear) or invalid (a red cross will appear). The validation is checking whether the scanned ticket is a genuine ticket for the event you have loaded in the CheckIn app.
  2. The Ticket ID ( a long string of random letters and numbers)
  3. The Ticket Type name.

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