UPDATE as of October 7, 2021

As you are most likely aware, at approximately 11:14am EDT yesterday, October 6, our network was hit by a direct DDoS attack that affected our calling services and created issues for some partners and their customers, including: our portal being down or reacting slowly, poor voice quality, dropped calls and/or the inability to make or receive calls.

First and foremost, we want to apologize for the issues this has caused you. You depend on FoneLogix to provide consistent and reliable service and we take that responsibility very seriously. Yesterday you did not experience that level of service and for that we are truly sorry. Unfortunately, as we have seen over the past few weeks, our industry is under attack. Several critical service providers have been targeted by similar attacks recently.

I can assure you FoneLogix is using every resource at our disposal to resolve these issues and ensure we are deploying industry leading safeguards and controls to protect you and your customers from attacks in the future. We will work around the clock to support you and minimize the effects of this attack. Due to the nature of this issue, and as you can imagine, FoneLogix is limited in what we are able to say at this time. However, we will continue to provide regular updates with the information we are able to share.

If you have not yet done so, please subscribe to our Community Forum where we will also provide updates. Doing so will ensure you receive the most updated information we have to provide, as soon as we can provide it. Once you register, you can also submit your support ticket there. Or, if you have additional questions, please feel free to email us at support@fonelogix.com.

Again, thank you for your patience and understanding as we navigate this interesting time in our industry.

Regards,

Mitchell Bridges, EVP Sales & Marketing