Interactive Voice Response
What is Interactive Voice Response?
Interactive voice response allows users to engage with a company's host system by using a telephone keypad or speech recognition and request services. Once in the system, IVR can advise users on how to continue through the call by pre-recorded or dynamically created voices responses. Because IVR systems are more sophisticated than many predictive dialer systems, they are ideally positioned to handle high call volumes and be utilized for outbound dialing.
Our Interactive Voice Response product is perfect for a call center of any size. We support call centers from 2-500+ employees using an array of our products.
Related Articles
Unified Communications (UC) Client
What is Unified Communications? Unified communications, or UC, is a set of products that provides a consistent, unified user experience across many type of devices and media. Unified communications describes the integration of enterprise ...Business Text Messaging
What does Business Text Messaging mean? Business text messaging is a type of short message service (SMS) that enables two-way communication between businesses and their clients, partners and prospects using a phone system like SMSLogix. Business text ...SD-WAN
Our SD-WAN solution is built for organizations that need high-quality cloud-hosted voice capabilities. SD-WAN is especially beneficial for companies who have remote workers, several locations or branches, and workflows that require employees to rely ...API Integration
What is API Integration? API Integration is a type of seamless connectivity that enables businesses to automate business processes and improve data sharing and integration across several apps and systems. API integration is the linking of two or more ...