Interactive Voice Response
What is Interactive Voice Response?
IVR (interactive voice response) is a type of technology that allows humans to communicate with a computer-operated phone system using speech and DTMF (Dual-tone multi-frequency signaling) tones entered into a keypad.
Interactive voice response allows users to engage with a company's host system by using a telephone keypad or speech recognition and request services. Once in the system, IVR can advise users on how to continue through the call by pre-recorded or dynamically created voices responses. Because IVR systems are more sophisticated than many predictive dialer systems, they are ideally positioned to handle high call volumes and be utilized for outbound dialing.
Our Interactive Voice Response product is perfect for a call center of any size. We support call centers from 2-500+ employees using an array of our products.
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