Trying to upload a CSV file but I keep getting an error?
The reason due to which you might face an error in uploading the CSV file could be the following.
- Your CSV file has special characters in the name.
Special characters like commas, single quote, hash etc can cause the server to consider your file as a junk or virus files due to which it can get rejected. It is best that you follow a simple naming convention for your CSV file that you upload on the server.
- Fields in your file have extra commas.
Since it is a CSV (Comma-separated values) any commas in the fields will make the data inconsistent. Ensure you have removed commas and special characters from your values fields (name, contact, and reason) in the CSV.
If you still face issues with your file send it to us on firstname.lastname@example.org
and we will ensure that it gets uploaded in your panel.
We will return back to you with a video on why it was not getting uploaded correctly in the first go and any other tips you need to keep in mind while creating the CSV file for the next campaign.
P.S. We provide this support for all subscriptions Calley Personal, PRO or TEAMS.
What is a CSV file?
Introduction A comma-separated values (CSV) file is a delimited text file that uses a comma to separate values. CSV file stores tabular data (numbers and text) in plain text. Each line of the file is a data record. Each record consists of one or more ...
Is there a file limit size on uploading CSV files in Calley?
Hi, No there is no file size limit for the CSV file you upload to call but there is a no of records limits which are enforced according to different subscription types you are in. Calley PERSONAL It is a Free for Life plan which has a limit of 50 ...
Getting Started with Calley Personal Plan
Introduction This is a Quick Setup Guide for you to start AutoDialing using Calley Personal - Free for Life plan. Calley Autodialer allows you to AutoDial right from your Android and iOS phone. It sets a Call Center on your mobile phone and you can ...
Getting Started with Calley PRO Plan
Introduction This is a Quick Setup Guide for you to start AutoDialing using Calley PRO Plan. Calley PRO Plan allows you to AutoDial unlimited numbers right from your Android and iOS phone. It sets a Call Centre on your mobile phone and you can ...
Getting Started with Calley TEAMS Plan
Introduction This is a Quick Setup Guide for you to start AutoDialing using Calley TEAMS Plan. Calley TEAMS Plan allows you to create a team and assign them numbers to AutoDial right from your Android and iOS phone. It is a perfect Call Centre ...