The "start" and/or "end" codes are not working. How can I download my CE certificate?
Members can download a CE certificate for any live GoodTherapy CE event they attend or archived CE recording that they watch in the GoodTherapy.org Member's Area. If you are experiencing a problem entering the start and end codes required to receive a CE certificate for an event, this may be caused by one of several issues. Please...
- Ensure that you wrote down the "start" and "end" code exactly as they were given during the presentation. For example, it is not uncommon to mistakenly write down "therapies" rather than "therapy."
- Ensure that your spelling is correct and make certain you are not using any capital letters. The codes are case sensitive and are always lowercase letters only.
- Ensure there are no spaces before or after the codes you entered. This is especially important if you are copying and pasting the codes.
- Ensure you are entering the codes on the page associated with the correct event. At the top of the page, immediately below the navigation bar, it should say "Request CE Certificate for" followed by the name of the CE event for which you want a CE certificate. If the event name displayed here does not match the event you attended or watched, the "start" and "end" codes will not work. Please locate the correct event on this page and try again. Please note the link will only work if you are already logged in to your GoodTherapy account.
If you continue to experience difficulty downloading a GoodTherapy CE certificate, please email us or call our support team at 888-563-2112 ext. 2 Monday through Friday from 8 a.m. to 4 p.m. Pacific (11 a.m. to 7 p.m. Eastern).
What are "start" and "end" codes?
During a live or recorded CE event the GoodTherapy host will provide a "start" code at the beginning of the event and an "end" code at the end. If you want to obtain a CE certificate verifying your participation in the CE event from GoodTherapy, ...
I missed a "start" or "end" code during a CE web conference. How do I get it?
In order to receive a CE certificate for attending a GoodTherapy CE web conference or accessing a CE recording, you must attend the event in its entirety. If you missed a "start" or "end" code, please contact GoodTherapy's support team at ...
How do I obtain a CE certificate documenting my CE hours?
To receive a CE certificate verifying CE credit hours for any live or archived CE event they attend. To request a CE certificate: 1. Click "Request a CE Certificate" at the left of the page under "Continuing Education." 2. Locate the event you ...
I'm having technical issues with a live CE web conference. How can I get help?
If you are having technical issues with the WebEx platform we use for GoodTherapy's live CE events, we recommend dialing in to the event using a phone instead of troubleshooting the software while the event is in progress. You can then troubleshoot ...
Where can I find the handout(s) for a live CE web conference?
CE presenters may offer optional handouts to accompany their CE web conference with GoodTherapy. If a live CE event does include handouts from the presenter, you can find those for download, here. Any handouts provided by a CE presenter are also ...