Why isn't my GoodTherapy profile showing up in search results for my ZIP code or city?
If you entered your address correctly, you should find you are listed among the results each time. However, the order of the results rotates. Depending on your location, you may need to perform the search a few times in order to see yourself near the top of the results. For example, if you perform a search for the ZIP code "10010" and then perform the same search again, you will see that all or nearly all of the results have changed the second time.
The order in which therapists are displayed in GoodTherapy's therapist directory is programmed to be fair for all members and to provide relevant options to people using the site to find a therapist. Of course, if this is not working correctly, we want to hear about it, and we welcome your feedback. However, in most cases when this question comes up, it is a result of the randomization described above.
If you have any questions or concerns regarding your GoodTherapy profile, you can email us here or call our support team Monday through Friday from 8 a.m. to 4 p.m. Pacific (11 a.m. to 7 p.m. Eastern) at 888-563-2112 ext. 2.
How can I search for a therapist online on GoodTherapy?
Thank you for visiting GoodTherapy! You can search GoodTherapy's online therapist directory confidentially and free of charge. Simply enter your ZIP code or city here. When you click the "Search" button, you will see search results for therapists ...
Why is my phone number not showing correctly on my GoodTherapy profile?
The phone number displayed on your GoodTherapy profile is set up to forward directly to your office number by default. Your office number itself is not displayed publicly to potential clients. We use this system so that you have an easy mechanism for ...
How can I view performance metrics for my GoodTherapy profile?
Log in here to your GoodTherapy Member's Area. Click "Profile Performance Metrics" in the "Your Profile Listing" section on the left. There you will find current information regarding the performance of your profile. If you have questions about your ...
Will you help me optimize my GoodTherapy profile for referrals?
Yes! GoodTherapy is committed to connecting people with qualified therapists near them. In this spirit, GoodTherapy would like to help you optimize your profile in order to grow your practice, and so we offer a free profile review service to our ...
How can I add a video to my GoodTherapy profile?
You can embed one YouTube video into your GoodTherapy profile page by taking the following steps: Log in here to your GoodTherapy Member's Area. In the "Your Profile Listing" section at the left, click "Edit Profile." Click the "Picture, Video, and ...