This error occurs when the username or email address are already being used. You can not use the same username or email more than once.

The fix for this is to try using a different username. If changing the username doesn't fix the problem, change the user email address. 

1. Contact your Hatch Administrator(Office Manager, HR, Facility Director or Compliance)  by email and include:

   a. The screenshot/ photo of error message

  b. Description of the steps you were taking that caused the message.

      For example: I was trying to enter a shift report. I clicked on Operations, then show, then Add New, and when I clicked Add New, I received this message

2. If admin can't resolve, they should submit a support ticket, using the link at the bottom of this page