What measures are in place to ensure the safety of those taking part in the network as hosts and guests?

What measures are in place to ensure the safety of those taking part in the network as hosts and guests?

We take safety and security of those taking part in this network incredibly seriously. We will do as much as possible from a third-party standpoint to help ensure users stay safe while using the network by providing safety training and information (user preparedness), and by facilitating trust between users through profile building and verification (trust-building). The Homestay network platform has been designed to allow communication between hosts and guests ahead of the stay and we encourage people to chat ahead of accepting bookings, or making bookings and then to set up a zoom or other online face to face conversation ahead of COP26.  

We verify participants in the network via bank details and encourage people to upload further ID to the platform. We have a helpline set up that will be in use during COP26 for users of the platform to raise any worries and concerns and the Human Hotel team are available online for queries ahead of COP26.

Whilst Human Hotel has built up considerable experience and expertise ensuring the safety of users on their public platform, have created an additional set of safety and safeguarding policies and procedures to ensure that this platform is as safe as it can be.