General
What is Strong Customer Authentication (SCA) and how do I set it up?
What is Strong Customer Authentication (SCA)? Strong Customer Authentication (SCA) is a new requirement which aims to add extra layers of security to electronic payments. This comes in the form of an extra verification page during online checkouts, ...
Booking Fees
XR Rebel Homestay Network Fees Climate Homestay Network Fees Why we must charge fees: Human Hotel charges booking fees to help cover the costs of keeping all these great communities and partner platforms running. This means paying to use servers, ...
How to take a screenshot
If you're having a problem with something displaying incorrectly, whether it's the website or one of our messages, a screenshot is an incredibly helpful way to show Customer Support exactly what you're seeing. Windows 10 Click on the Start Menu, and ...
Issues with receiving emails from Human Hotel
If you're having issues receiving Human Hotel emails into your SPAM folder, instead of your INBOX, please make sure to do the following: 1. Add our email address to your Contacts address book: First Name: Human Last Name: Hotel Email: ...
Lost password
Go to our Login Page and click “Can’t Login” at the bottom, under the brown LOGIN button. Enter the email address for which you’re using to access your account and we’ll send you an email to reset your password.
I don’t live in one of your cities. Can I still join?
Of course you can! You can join now no matter where you live. On can search anywhere in the world for hosts on our Host Search Page.
How can I verify my phone number?
Verify your phone number in your Trust and Verification Page. Steps to follow: 1. Login to your account 2. From your Dashboard, click ‘Add More Verifications’ under your profile image. 3. From your Verifications Page, click the button ‘Verify ...
Is Human Hotel like Airbnb?
Nope. You can of course rent rooms and homes from fellow members, and some of our functions might seem similar – but profit is not the goal of Human Hotel. We are on a social mission to support creatives and forge new meetings and collaborations ...
Where’s my password to log in?
Go to our Login Page and click “Can’t Login” at the bottom, under the brown LOGIN button. Enter the email address for which you’re using to access your account and we’ll send you an email to reset your password.
What are the costs and fees?
Becoming a member is free. Hosts set their own nightly rates and we charge 3.5% of their total payout. Short-term Stays (less than 28 nights) Guests that book a host are charged our Community Booking Fee (12.5% of the Host Fee) on top of the total ...
How can I verify my phone number?
Verify your phone number in your Trust and Verification Page. Steps to follow: 1. Login to your account 2. From your Dashboard, click 'Add More Verifications' under your profile image. 3. From your Verifications Page, click the button 'Verify ...