Hosting
Host Cancellation & Refund Policies
You can choose between the 3 below cancellation and refund policies to go by in the case a guest cancels their confirmed stay at your home. OPEN - Full refund 1 day prior to arrival FAIR - Full refund 5 days prior to arrival FIRM - 50% refund up ...
Managing your Calendar
Each host space comes with its own calendar. You can manually block dates that are unavailable, or keep dates open that are available for you to host. If you've confirmed a stay, all dates of that stay will be automatically blocked.
Handling your Booking Requests
By default, your account is set up so that you must Approve or Decline each booking request within a time frame of 48hrs. after receiving it. If no action is taken on your part, the booking request will 'expire' and the money held for the booking ...
What fees am I charged as a host?
Our third-party payment provider Stripe charges all Pleo hosts a 3% Payout Fee on each final payout to cover bank transfer costs. For example, if a host's fee is €100, €3 will charged by Stripe and will therefore receive €97 as the final payout ...
How do I receive my payout?
Hosts receive their payouts into their personal bank accounts. It's required that hosts connect their bank account with their pleo.humanhotel.com user account on the Payouts Page.
When do I receive my payout?
Your payment from hosting a guest is called a "payout". Hosts receive their payouts 24-48hrs. after the guest's departure date. This ensures that the stay was completed, no cancellations occurred and a full payout is needed to be transferred to the ...
Keeping a clean home (covid)
These hygienic provisions will help keep your home clean and safe, and they will reduce the risk of corona virus infection in your house. High Touch Surfaces It’s especially important to frequently disinfect high-touch surfaces: we’re talking about ...