A buyer has asked for the item to be shipped to them. Is this possible?
Definitely! You can get an estimate of the shipping cost, and if the buyer agrees to the price you can add the shipping fee directly to the cart. Then you can get the buyer’s location to arrange the shipping.
Unlike the funds from item sales, the shipping fee will not be split between you and your connected owner.
A buyer has asked me to deliver the items to them. Can I charge a delivery fee?
Available on: web only If appropriate, you can add a delivery fee to the cart before you send it to the buyer. Unlike the funds from item sales, the delivery fee will not be split between you and your connected owner, but will go to whoever is ...
How do sellers make money from other people’s items?
HYON sellers get commission from the sale of each item. The percentage they receive depends on the price of the item; higher priced items have a lower percentage (because math helps even things out that way—yay math!). You can find the commission ...
What if a buyer wants to see an item before paying for it?
To protect sellers and owners, buyers must pay for their items before arranging pickup. If the buyer decides not to keep the item when they arrive and see it in person, they can request a refund by emailing firstname.lastname@example.org. Our refund policy can be ...
How do I keep track of deliveries between the buyer and owner?
Available on: web only It is important to follow up with both the owner and the buyer to ensure delivery/pickup of an item has been successful. You can keep track of what deliveries are coming up using the “Schedule” feature. After you create a ...
How does HYON pay sellers and owners?
Sellers and owners link their bank accounts to HYON Connect via Stripe. Once a sale is finalized, HYON Connect sends the appropriate funds to owners and sellers each Friday. We do the math, and you get the cash! Here’s how to connect your bank: On ...