HYON Connect Support

As a seller, do I have to give out my home address to owners and buyers?

You can provide your address to owners to drop off items and buyers to pick up. But if you are not comfortable giving out your home address, you can meet at a public location to make the item exchange.
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    • What if buyers want to pay with e-transfer?

      Buyers can now pay via e-transfer - it's an option on the cart and will walk them through the process. Note that (like with a credit or debit payment) they will be sending the e-transfer to HYON directly, and not to the seller.
    • How does HYON pay sellers and owners?

      Sellers and owners link their bank accounts to HYON Connect via Stripe. Once a sale is finalized, HYON Connect sends the appropriate funds to owners and sellers each Friday. We do the math, and you get the cash! Here’s how to connect your bank: On ...
    • How is HYON Connect different from platforms such as Kijiji or Facebook Marketplace?

      We are not a place to buy and sell items. Instead, we give owners and sellers a place to meet and exchange details to make the selling process as smooth as possible. HYON Connect makes it easier and safer to connect and collect for online selling by ...
    • What is HYON Connect?

      HYON Connect is a place for verified sellers to connect with people who have items they can’t be bothered to sell themselves. We make it easier for owners and sellers to make extra cash (and give items a new life in a new home) by keeping your ...
    • How can I stay safe when dropping off or picking up items, especially when it comes to COVID-19?

      Most people are now comfortable with contactless doorstep pickup and drop off, but be sure to discuss this with your seller, owner or buyer while arranging the exchange of items. Here are some best practices we recommend that all users adhere to: ...