How can I see if my items have been posted for sale?
Each seller posts their items onto the platform of their choice manually, so we don’t have an automatic way for item owners to check—yet. But rest assured, our team is working hard to build this into the system to make the process even easier and more transparent. If you need to know the status of an item, you can message your connected seller inside Connect.
How does HYON pay sellers and owners?
Sellers and owners link their bank accounts to HYON Connect via Stripe. Once a sale is finalized, HYON Connect sends the appropriate funds to owners and sellers each Friday. We do the math, and you get the cash! Here’s how to connect your bank: On ...
Who stores the items while they are for sale?
It depends on the owner and the seller. Owners can request a pickup and HYON will match you with a seller who has the capacity to store your items for you. However, there may be situations where your seller may ask that you keep the items. If that ...
I can see that one of my items was sold, but I didn’t get paid for it.
Sellers and owners receive payment every Friday for any items sold in the previous billing period. If it’s past the Friday you should have been paid for the item, double check that your bank account is connected to Stripe so your payment can be ...
I have small items for sale—can I use HYON Connect to find someone to sell them?
We suggest $20 as a minimum price for items, though that’s not mandatory. (Handy hint: For small items, it may work better to bundle similar items together as a package.)
What if a buyer wants to see an item before paying for it?
To protect sellers and owners, buyers must pay for their items before arranging pickup. If the buyer decides not to keep the item when they arrive and see it in person, they can request a refund by emailing firstname.lastname@example.org. Our refund policy can be ...