How do I arrange pickup of a purchased item if the owner has possession of it?
Once an item has been paid for, you need to co-ordinate the pickup with your owner and your buyer. We recommend basing this on the owner's schedule, and giving the buyer 1-2 times to choose from.
Check the owner’s info to see if they have shared their availability with you.
This info can be found by clicking or tapping on the owners name on the item screen or the pickup screen.
If they have provided availability, you can share those times with the buyer plus the address of the pickup location.
Once the buyer has selected a time, you can notify the owner via the messaging area to let them know when to expect the pickup and the name of the buyer.
If the owner has not shared their availability, you will need to reach out to them via the messaging area to find out what days and times a pickup will work. Once you have that info you can give the times to the buyer, and then confirm with the owner once a time is selected.
How do sellers make money from other people’s items?
HYON sellers get commission from the sale of each item. The percentage they receive depends on the price of the item; higher priced items have a lower percentage (because math helps even things out that way—yay math!). You can find the commission ...
How do I get more photos from my Owner?
Sometimes you need more photos of an item - a different angle, better lighting, etc. When you don’t have the item in your possession it can be a challenge. You can start a chat with your owner and ask them to send you more photos - they can add these ...
How do I keep track of deliveries between the buyer and owner?
Available on: web only It is important to follow up with both the owner and the buyer to ensure delivery/pickup of an item has been successful. You can keep track of what deliveries are coming up using the “Schedule” feature. After you create a ...
I have sold an item for an owner, but I didn’t get paid for it.
Sellers and owners receive payment every Monday for any items sold in the previous 14 days. If it’s past the Monday you should have been paid for the item, double check that your bank account is connected to HYON via Stripe so your payment can be ...
What happens if I accidentally damage or break an item that I’m selling?
The items that you’re storing on behalf of the owner are considered your responsibility while they are in your possession. Should an item be damaged, broken, lost or stolen, the declared value of this item in the HYON platform will be considered the ...