How do I ensure that the pickup or delivery has been completed?

How do I ensure that the pickup or delivery has been completed?

Available on: web only

Because you are the one coordinating the time between the buyer and the owner, you will know when to follow up with both parties. Once you have confirmed with them both that the item has changed hands, do the following as soon as possible:

  • Go to the Carts screen

  • Click the Action menu (3 dots)

  • Click Complete Sale

This starts a 24hr clock where the buyer can return the item. Once 24hrs has passed, refunds are no longer available and the proceeds from the sale for both you and the owner will be made available in the next weekly payout.

Important: if you do not mark the sale as complete, funds will not be released.

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