How do I get more photos from my Owner?
Sometimes you need more photos of an item - a different angle, better lighting, etc. When you don’t have the item in your possession it can be a challenge.
You can start a chat with your owner and ask them to send you more photos - they can add these directly into the chat for you to download. Please be specific with what photos you are asking for so they can get you what you need as quickly as possible.
Note: your Owner can also add photos by editing the item directly. See here for details.
How does HYON pay sellers and owners?
Sellers and owners link their bank accounts to HYON Connect via Stripe. Once a sale is finalized, HYON Connect sends the appropriate funds to owners and sellers each Friday. We do the math, and you get the cash! Here’s how to connect your bank: On ...
How do sellers make money from other people’s items?
HYON sellers get commission from the sale of each item. The percentage they receive depends on the price of the item; higher priced items have a lower percentage (because math helps even things out that way—yay math!). You can find the commission ...
I'm having problems uploading photos
The photos we take with our phones these days can be large, high-res images. If you are trying to upload photos and you're on a slow internet connection, you may experience performance issues. We recommend uploading large photos when you are ...
I have sold an item for an owner, but I didn’t get paid for it.
Sellers and owners receive payment every Monday for any items sold in the previous 14 days. If it’s past the Monday you should have been paid for the item, double check that your bank account is connected to HYON via Stripe so your payment can be ...
Someone I know wants me to sell their items—how do I ensure we get matched?
Make sure that you have signed up as a HYON seller and have been verified. Verified sellers will see “Verified HYON Seller” by their name in their HYON Connect profile. When they are creating their Owner account, they can enter the email of their ...