I can see that one of my items was sold, but I didn’t get paid for it.
Sellers and owners receive payment every Monday for any items sold in the previous 14 days..
If it’s past the Monday you should have been paid for the item, double check that your bank account is connected to HYON via Stripe so your payment can be properly deposited. If it turns out your account wasn’t connected, once you set it up you will receive all backdated payouts due to you on the next Monday payout.
If your bank account is properly connected and the payment still hasn’t come through within 14 days of being sold, please email email@example.com and we will look into it!
I have sold an item for an owner, but I didn’t get paid for it.
Sellers and owners receive payment every Monday for any items sold in the previous 14 days. If it’s past the Monday you should have been paid for the item, double check that your bank account is connected to HYON via Stripe so your payment can be ...
When do I get paid?
Within 14 days of your item being sold! HYON transfers your money to your Stripe account and they take it from there to securely deposit it directly into your bank account.
How does HYON pay sellers and owners?
Sellers and owners link their bank accounts to HYON Connect via Stripe. Once a sale is finalized, HYON Connect sends the appropriate funds to owners and sellers each Friday. We do the math, and you get the cash! Here’s how to connect your bank: On ...
How can I see if my items have been posted for sale?
Each seller posts their items onto the platform of their choice manually, so we don’t have an automatic way for item owners to check—yet. But rest assured, our team is working hard to build this into the system to make the process even easier and ...
What information can my connections see about me?
Sellers can see the owner’s first name and last initial, bio, pickup availability, and address within HYON Connect. This allows for ease of pickups during sale of your items. Owners can see the seller’s first name and last initial, and bio within ...