I can see that one of my items was sold, but I didn’t get paid for it.

I can see that one of my items was sold, but I didn’t get paid for it.

Sellers and owners receive payment every Friday for any items sold in the previous billing period. 

If it’s past the Friday you should have been paid for the item, double check that your bank account is connected to Stripe so your payment can be properly deposited. If it turns out your account wasn’t connected, once you set it up you will receive all backdated payouts due to you on the next Friday payout. 

If Stripe is properly connected to your bank account and the payment still hasn’t come through at the right time, please email connect@hyon.ca and we will look into it!
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