HYON Connect Support

I have sold an item for an owner, but I didn’t get paid for it.

Sellers and owners receive payment every Monday for any items sold in the previous 14 days. 


If it’s past the Monday you should have been paid for the item, double check that your bank account is connected to HYON via Stripe so your payment can be properly deposited. If it turns out your account wasn’t connected, once you set it up you will receive all backdated payouts due to you on the next Monday payout. 


If your bank account is properly connected and the payment still hasn’t come through within 14 days of being sold, check that you’ve marked the sale as complete, as funds cannot be released until 24hrs after that.


If all of those things are completed and you still haven’t received payment, please email connect@hyon.ca and we will look into it!


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