HYON Connect Support

I signed up as a HYON seller but I have not received any requests to sell items.

The verification process is the most important part of signing up to be a HYON seller, so start by checking your profile to see if you are verified. Verified sellers will see “Verified HYON Seller” by their name. If you don’t see it, submit your verification request. Once it’s processed, requests can start coming your way!
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    • How do sellers make money from other people’s items?

      HYON sellers get commission from the sale of each item. The percentage they receive depends on the price of the item; higher priced items have a lower percentage (because math helps even things out that way—yay math!). You can find the commission ...
    • Can I sell my own items?

      Yes! Adding your items in HYON Connect will allow buyers to use Visa, Mastercard, debit, Apple Pay, or Google Pay and makes it easier for you to keep track of the used items you have listed for sale. To add your own items to sell, add items as you ...
    • What is a seller?

      In HYON Connect, a seller is a user who has signed up to sell items on behalf of other users, known as owners.  The seller is responsible for posting, promoting, negotiating, and confirming payment of items with the buyer. If the seller is storing ...
    • How does HYON pay sellers and owners?

      Sellers and owners link their bank accounts to HYON Connect via Stripe. Once a sale is finalized, HYON Connect sends the appropriate funds to owners and sellers each Friday. We do the math, and you get the cash! Here’s how to connect your bank: On ...
    • I have a big/expensive item to sell—can I use HYON Connect to find a trustworthy seller?

      HYON sellers go through a verification process to help ensure item owners find a reputable person to sell their items, regardless of value. If you have an item with a declared value over $2,000, we recommend emailing the HYON team at connect@hyon.ca. ...