If I want to sell more items and my previous seller did a good job, how do I make sure we are matched again?
Once you are matched with a seller, they become your default seller. Any additional items you add are automatically assigned to them until you tell us you want a different seller, or your seller becomes unavailable.
Someone I know wants me to sell their items—how do I ensure we get matched?
Make sure that you have signed up as a HYON seller and have been verified. Verified sellers will see “Verified HYON Seller” by their name in their HYON Connect profile. When they are creating their Owner account, they can enter the email of their ...
I have a big/expensive item to sell—can I use HYON Connect to find a trustworthy seller?
HYON sellers go through a verification process to help ensure item owners find a reputable person to sell their items, regardless of value. If you have an item with a declared value over $2,000, we recommend emailing the HYON team at email@example.com. ...
Who stores the items while they are for sale?
You do! Owners enter the details of their items into HYON Connect. HYON will then connect you with a seller to post the items for sale on your behalf based on the information you provided. You will keep possession of your items until they are sold. ...
How does HYON pay sellers and owners?
Sellers and owners link their bank accounts to HYON Connect via Stripe. Once a sale is finalized, HYON Connect sends the appropriate funds to owners and sellers each Friday. We do the math, and you get the cash! Here’s how to connect your bank: On ...
Can my seller lower the price on my items without telling me?
The seller is responsible for negotiating prices, but they cannot go below the minimum price you put in HYON Connect. If they want to sell the item for a price lower than what you indicated when entering your items, they must ask you to lower the ...