HYON Connect Support

My potential buyer doesn’t understand what HYON is or how it’s involved in our sale. What can I tell them?

We have an entire document full of information, script templates, and more that will help you communicate with your buyers. You can access it right here. 


What are the COVID-19 guidelines for picking up or dropping off items?


All of our COVID guidelines can be found in the Building Buyer Trust document. We ask that owners, sellers, and buyers adhere to them when arranging the pick up or drop off of items.
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      Sellers and owners link their bank accounts to HYON Connect via Stripe. Once a sale is finalized, HYON Connect sends the appropriate funds to owners and sellers each Friday. We do the math, and you get the cash! Here’s how to connect your bank: On ...
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      HYON sellers get commission from the sale of each item. The percentage they receive depends on the price of the item; higher priced items have a lower percentage (because math helps even things out that way—yay math!). You can find the commission ...
    • How come my payout doesn’t match what was under “Potential Earnings”?

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    • How do I send a cart to a potential buyer?

      There are 3 ways you can send a cart to a buyer. When you are creating your cart (by clicking ‘Add’ on items) you can: Add the buyer’s email address to send them the cart via email right from inside Connect Add the buyer’s mobile phone number to send ...
    • How does HYON Connect work?

      We connect people who have items to sell with trustworthy sellers, and give you the platform to share all the information to make the sale process as smooth as possible.  HYON Connect sellers are registered and verified, and can tell us what items ...