What do I do if I see that the items I receive to sell are damaged or broken?
Please document any damage or defects in the ‘Notes’ section for the item (under ‘Items I Own’ in HYON Connect), and inform your owner via the messaging area. If the defect is small, you may choose to sell it but we recommend that you disclose this info in your listings. If the item is not functional you can reach out to your connected owner to see what they want done with the item.
How do sellers make money from other people’s items?
HYON sellers get commission from the sale of each item. The percentage they receive depends on the price of the item; higher priced items have a lower percentage (because math helps even things out that way—yay math!). You can find the commission ...
Can I sell my own items?
Yes! Adding your items in HYON Connect will allow buyers to use Visa, Mastercard, debit, Apple Pay, or Google Pay and makes it easier for you to keep track of the used items you have listed for sale. To add your own items to sell, add items as you ...
What happens if my item(s) are lost, damaged, or stolen after the seller picks them up?
Once a seller picks up your items, they are considered the seller’s responsibility, including if the item is lost, damaged, or stolen. They will be responsible for making their own insurance claim and reimbursing you, based on the value of the item ...
What information can my connections see about me?
Sellers can see the owner’s first name and last initial, bio, pickup availability, and address within HYON Connect. This allows for ease of pickups during sale of your items. Owners can see the seller’s first name and last initial, and bio within ...
I signed up as a HYON seller but I have not received any requests to sell items.
The verification process is the most important part of signing up to be a HYON seller, so start by checking your profile to see if you are verified. Verified sellers will see “Verified HYON Seller” by their name. If you don’t see it, submit your ...