What happens if I have more information to add to my item and it’s already for sale?
You can update your item information at any time and your connected Seller will receive a notification about it. This way, they know to update their marketplace listings if the updated information will impact the potential sale.
Here’s how to update an item:
Tap the item you need to update
Add or change the relevant information
Tap through to the last screen
Can I add multiple photos of an item for sale?
Yes! You can add up to 10 photos per item. Photos need to be under 10MB each and in PNG, JPG, or JPEG format.
How does HYON pay sellers and owners?
Sellers and owners link their bank accounts to HYON Connect via Stripe. Once a sale is finalized, HYON Connect sends the appropriate funds to owners and sellers each Friday. We do the math, and you get the cash! Here’s how to connect your bank: On ...
What happens if my item(s) are lost, damaged, or stolen after the seller picks them up?
Once a seller picks up your items, they are considered the seller’s responsibility, including if the item is lost, damaged, or stolen. They will be responsible for making their own insurance claim and reimbursing you, based on the value of the item ...
What happens if one of my owners is taking too long to provide info I need to finalize a sale?
If you are having trouble reaching your owners, click ‘Need Help?’ inside Connect and send the details of your issue. We will work to resolve it as soon as possible.
Who stores the items while they are for sale?
It depends on the owner and the seller. Owners can request a pickup and HYON will match you with a seller who has the capacity to store your items for you. However, there may be situations where your seller may ask that you keep the items. If that ...