HYON Connect Support

What happens if one of my owners is taking too long to provide info I need to finalize a sale?

If you are having trouble reaching your owners, click ‘Need Help?’ inside Connect and send the details of your issue. We will work to resolve it as soon as possible.
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    • How does HYON pay sellers and owners?

      Sellers and owners link their bank accounts to HYON Connect via Stripe. Once a sale is finalized, HYON Connect sends the appropriate funds to owners and sellers each Friday. We do the math, and you get the cash! Here’s how to connect your bank: On ...
    • Who stores the items while they are for sale?

      You do! Owners enter the details of their items into HYON Connect. HYON will then connect you with a seller to post the items for sale on your behalf based on the information you provided. You will keep possession of your items until they are sold.  ...
    • What happens if I have more information to add to my item and it’s already for sale?

      You can update your item information at any time and your connected Seller will receive a notification about it. This way, they know to update their marketplace listings if the updated information will impact the potential sale. Here’s how to update ...
    • How do sellers make money from other people’s items?

      HYON sellers get commission from the sale of each item. The percentage they receive depends on the price of the item; higher priced items have a lower percentage (because math helps even things out that way—yay math!). You can find the commission ...
    • As a seller, do I have to give out my home address to owners and buyers?

      You can provide your address to owners to drop off items and buyers to pick up. But if you are not comfortable giving out your home address, you can meet at a public location to make the item exchange.