HYON Connect Support

When do I get paid?

Within 14 days of your item being sold! HYON transfers your money to your Stripe account and they take it from there to securely deposit it directly into your bank account. 
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    • How does HYON pay sellers and owners?

      Sellers and owners link their bank accounts to HYON Connect via Stripe. Once a sale is finalized, HYON Connect sends the appropriate funds to owners and sellers each Friday. We do the math, and you get the cash! Here’s how to connect your bank: On ...
    • I can see that one of my items was sold, but I didn’t get paid for it.

      Sellers and owners receive payment every Monday for any items sold in the previous 14 days..  If it’s past the Monday you should have been paid for the item, double check that your bank account is connected to HYON via Stripe so your payment can be ...
    • I have sold an item for an owner, but I didn’t get paid for it.

      Sellers and owners receive payment every Monday for any items sold in the previous 14 days.  If it’s past the Monday you should have been paid for the item, double check that your bank account is connected to HYON via Stripe so your payment can be ...
    • How do sellers make money from other people’s items?

      HYON sellers get commission from the sale of each item. The percentage they receive depends on the price of the item; higher priced items have a lower percentage (because math helps even things out that way—yay math!). You can find the commission ...
    • Someone I know wants me to sell their items—how do I ensure we get matched?

      Make sure that you have signed up as a HYON seller and have been verified. Verified sellers will see “Verified HYON Seller” by their name in their HYON Connect profile. When they are creating their Owner account, they can enter the email of their ...