HYON Connect Support

Why should I trust another person to sell my items for me?

At HYON we use a vetting process to ensure our sellers are trustworthy. Sellers must meet the eligibility requirements before we will connect them to sell for others. 

The HYON Connect platform allows you to communicate with your seller safely and securely, and you are welcome to check in with HYON directly if you need.

We are exploring the option to purchase insurance while your item is being sold by someone else. Stay tuned for more details! 

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      HYON sellers go through a verification process to help ensure item owners find a reputable person to sell their items, regardless of value. If you have an item with a declared value over $2,000, we recommend emailing the HYON team at connect@hyon.ca. ...
    • How does HYON pay sellers and owners?

      Sellers and owners link their bank accounts to HYON Connect via Stripe. Once a sale is finalized, HYON Connect sends the appropriate funds to owners and sellers each Friday. We do the math, and you get the cash! Here’s how to connect your bank: On ...
    • How can I stay safe when dropping off or picking up items, especially when it comes to COVID-19?

      Most people are now comfortable with contactless doorstep pickup and drop off, but be sure to discuss this with your seller, owner or buyer while arranging the exchange of items. Here are some best practices we recommend that all users adhere to: ...
    • Can I sell my own items?

      Yes! Adding your items in HYON Connect will allow buyers to use Visa, Mastercard, debit, Apple Pay, or Google Pay and makes it easier for you to keep track of the used items you have listed for sale. To add your own items to sell, add items as you ...
    • Who stores the items while they are for sale?

      You do! Owners enter the details of their items into HYON Connect. HYON will then connect you with a seller to post the items for sale on your behalf based on the information you provided. You will keep possession of your items until they are sold.  ...