Are there any scheduling restrictions?
Lessons must be scheduled at least 3 days in advance and no more than 30 days in advance.
How do I change the time zone that I am booking in?
You can change the time zone at any time under the "Student Time Zone" of your Online Private Lessons in My Account. All of the times shown when scheduling a lesson will be in the selected time zone.
What happens after I schedule a lesson?
Immediately after scheduling a lesson, you will receive a confirmation email that includes a Zoom link for your child's session. Download instructions for your selected topic and important information are also included. You can also find the Zoom ...
How do I change my custom lesson topic?
Your lesson topic can be changed when scheduling each lesson in My Account. However, the lesson topic cannot be changed if you have selected a themed lesson package. If you wish to schedule a new topic, please contact Client Services at 408-871 ...
My preferred instructor is not available. What should I do?
By selecting "Schedule by Instructor" when scheduling a lesson, you will see availability for all of our iD Certified Instructors. Instructors can see all notes from previous sessions, so they’re well informed of what your child has already covered. ...
How do I reschedule my lesson?
Lessons can be rescheduled directly in My Account under the Online Private Lessons section of your Home tab. To change your lesson, start by cancelling your previous lesson and then scheduling a new one using the open slot. Please note that any ...