How do I change the time zone that I am booking in?
You can change the time zone at any time under the "Student Time Zone" of your Online Private Lessons in My Account. All of the times shown when scheduling a lesson will be in the selected time zone.
Can I change the date, time, or course for my Semester registration?
Yes, you can! Please make sure to do so at least 72 hours prior to the course start date. To make changes to your registration, please send us an email at firstname.lastname@example.org with the following details: Your My Account username (e-mail) Your child’s ...
How can I change the date of my Virtual Tech Camp registration?
You can change your Virtual Tech Camp registration up until 72 hours before the first day of camp. Please note that group requests will not be carried over when making changes. If you would like your child to be grouped with specific students, please ...
Can my child change computers mid-week?
As long as the new computer has the necessary software required and they copy over all of the necessary files per the instructor’s directions, they can change computers during the session.
I’ve purchased Online Private Lessons but I don’t see a time that works for me. What are my options?
Due to high demand, we are actively onboarding additional iD Certified Instructors and will be adding more time slots each week. Please check back regularly for added availability, or contact us for further assistance.
How do I change my custom lesson topic?
Your lesson topic can be changed when scheduling each lesson in My Account. However, the lesson topic cannot be changed if you have selected a themed lesson package. If you wish to schedule a new topic, please contact Client Services at 408-871 ...